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MCE - Motion & Control Enterprises, LLC · 18 hours ago

Application Engineer (47680)

Zeeland, MI

Full-time

Hybrid

New Grad, Entry Level

Motion & Control Enterprises (MCE) provides custom, innovative solutions for various engineering challenges. The Application Engineer will work with customers to ensure a smooth sales process, maintain existing business, and provide excellent customer service.

IndustrialIndustrial AutomationIndustrial Manufacturing

Growth Opportunities

Responsibilities

Create and follow up on quotes

Accurately process customer transactions such as orders, quotes, or returns

Grow existing accounts via upselling

Place and expedite purchase orders with vendors

Determine customer requirements and expectations; recommend specific products and solutions

Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc

Recommend alternative products based on cost, availability, or specifications

Identify trends in customer satisfaction or dissatisfaction and communicates effectively and efficiently to address issues

Identify accounts which are declining in sales and proactively work with the Distribution Sales Manager to reach out to accounts to ask for additional orders

Present price, credit, and terms in accordance with standard procedures and customer profiles

Provide accurate information regarding availability of in-stock items

Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction

Sizing and selection

Application consultation

Forecasting of inventory purchases

Vendor Managed Inventory reviews

Partnership with Distribution Sales Manager to ensure long term account planning activities

Perform other related duties as assigned

Qualification

Pump application experienceTechnical studies backgroundERP softwareCRM softwareInventory softwareMicrosoft Office SuiteAuto CAD LiteCustomer serviceMultitaskingCommunication skillsTime managementPersuasiveness

Required

Experience or background in technical studies

Pump application experience a must

Commitment to providing exceptional customer service

Excellent written and verbal communication and presentation skills

Strong time management skills

Persuasive and goal oriented

Possesses an energetic, outgoing, and friendly demeanor

Able to multitask, prioritize, and manage time effectively

Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite, and Auto CAD Lite or equivalent

Ability to travel overnight within the state of Michigan and or potentially nationwide

Benefits

Medical, dental, and vision coverage.

Company paid life and AD&D coverage.

Company paid short- and long-term disability coverage.

Voluntary benefit products.

401(k) retirement savings plan with a generous company match.

Generous PTO allowances and paid holidays.

Tuition reimbursement.

Parental Leave

Company

MCE - Motion & Control Enterprises, LLC

Founded in 1951, MCE is a supplier of technical fluid power, automation, flow control, rotating equipment products, filtration, service, and repair solutions.

Founded in 1951