Western Governors University · 2 weeks ago
Front Desk Specialist
SLC Metro Area
Full-time
Onsite
Mid Level
$20.33/hr - $29.51/hr
3+ years expWestern Governors University is committed to expanding access to higher education through innovative online programs. The Front Desk Specialist serves as the first point of contact for the executive floor, providing professional reception support and managing incoming calls to ensure a welcoming environment for visitors and staff.
Higher Education
Responsibilities
Answer incoming calls to the virtual front desk during the designated business hours of the university within department Service Level Agreement (SLA) timeframes
Provide callers with answers to their inquiries using various resources such as knowledgebase information and department contacts
Respond to escalated calls from students and staff and identify their path for resolution
Open voicemail messages left by callers and provide answers and information requested by doing callbacks or sending messages using WGU communication systems
Log and record call information, for both answered calls and callbacks, in SLA timeframes
Identify call trends and information gaps, research their root causes, and recommend suggestions for improvement to leadership
May coordinate coverage gaps with other staff
Train new Front Desk staff as needed
Performs other related duties as assigned by direct leader
Qualification
Required
Three (3) years of customer service experience in an office setting, which includes experience navigating computer applications and internet browsers
Proficiency in Microsoft Office programs such as Word, Outlook and Excel
Strong multitasking skills
Exceptional verbal and written communication skills
Strong time management and organizational skills
Ability to work collaboratively with others and independently
Ability to diligently follow standards and best practices for call ticketing systems and phone operation
Commitment to working with people of diverse backgrounds
Maintain a high degree of professionalism in all interactions
Preferred
Experience working remotely
Experience with Customer Relationship Management systems (CRMs) such as Salesforce and Service Now, and scheduling management applications
Experience with telephonic or contact center tools such as Genesys and Microsoft telephony
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
H1B Sponsorship
Western Governors University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (12)
2022 (30)
2021 (17)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
2025-12-02
2025-10-29
Company data provided by crunchbase