Pearce Services · 3 days ago
Service Delivery Coordinator
Lewisville, TX
Full-time
Onsite
Mid Level
$25/hr - $32/hr
3+ years expPearce Services is the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure. The Service Delivery Coordinator serves as a key liaison between customers, internal teams, and business development partners, ensuring post-sale excellence and driving customer satisfaction.
AutomotiveInformation TechnologyTelecommunicationsWireless
Responsibilities
Serve as the main point of contact for assigned accounts, handling all post-sale support and service needs
Lead customer onboarding activities including kick-off meetings, site and equipment creation, and work order setup
Manage incoming customer requests, coordinate field service response, and maintain regular communication with Field Operations
Proactively follow up on work orders, ensuring any remedial actions are completed and reports are submitted to customers
Contracts & Work Order Setup (Depending on Level of customers’ portfolio being assigned)
Collaborates with BDRs, BDMs, and Sales Reps to process customer contracts, ensuring accuracy and integrity of data and terms of services
Receive and review incoming work requests and customer purchase orders (POs)
Set up work orders (WOs) accurately in the system, ensuring that all required information is present and all company standards are met
Coordinate with internal teams to resolve any intake discrepancies or missing information
Address and resolve field action items such as contract updates, site or equipment data corrections, and service escalations
Collaborate with Finance to resolve billing issues and monitor accounts receivable health
Helps with any site access issues and works hand in hand with Regional Schedulers
Works with Ops. Support Team in Subcontract Onboarding
Prepare work order close out packages/Field Service Reports and send them to customers
Responsible for updating any customer portals with scheduling and close out information
Work with National Closeout Teams to ensure proper and timely completion of WO and reports’ delivery
Audits open work orders to ensure data consistency between customer portals and Pearce systems
Review REP (Repair Evaluation Process) tickets submitted by field technicians when additional asset issues are identified during unrelated site visits
Validate ticket details, confirm scope, and route for appropriate follow-up action or customer approval as needed
Lead customer success initiatives by defining KPIs, metrics, and reporting strategies that track department performance and customer health
Support recruitment, training, and performance management of the Service Delivery team
Collaborate with Business Development and cross-functional teams to align strategic customer goals
Qualification
Required
3–5 years in customer service, project management, or customer success
Experience in high-demand, fast-paced service environments
Strong communication skills—written and verbal
Ability to prioritize, multitask, and manage competing deadlines
Proficient in MS Office; experience with NetSuite, Salesforce or similar CRM/ERP systems is a plus
Detail-oriented, analytical, and collaborative mindset with strong customer orientation
Self-motivated and able to work effectively with cross-functional teams
Benefits
Performance and referral bonuses
Production incentives
Tool/equipment and fuel stipends
Company vehicle
Per diem
Health and life insurance
401k with employer match
Paid time off
Tuition reimbursement
Professional development courses
Flexible spending accounts
HSA option
Paid vacation
Paid holidays
Company-matching 401(k) Retirement
Life Insurance
Professional development training
Company
Pearce Services
Pearce Services is a leading provider of repair, maintenance, engineering, installation and expansion solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-04Acquired
Leadership Team
Bret Forster
Executive Board Member
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