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Crate and Barrel · 1 day ago

Sales Associate

San Jose, CA

Full-time

Onsite

New Grad, Entry Level

Crate and Barrel is a company that values customer experience and teamwork. They are seeking a Sales Associate to engage with customers, meet sales goals, and maintain a positive shopping environment in their stores.

Retail

Responsibilities

Support and maintain store sales and service goals and standards as communicated by the leadership team

Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers

Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork

Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers

Maintain a working knowledge of current products on the sales floor and sell throughout the entire store

Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments

Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators

Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase

Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide

Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates

Assist customers with product selections and process all customer orders or returns

Qualification

Customer serviceSales skillsInterpersonal skillsTeamworkProduct knowledgeOffice equipment proficiencyProblem solvingFlexibility

Required

Support and maintain store sales and service goals and standards as communicated by the leadership team

Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers

Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork

Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers

Maintain a working knowledge of current products on the sales floor and sell throughout the entire store

Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments

Support the company's mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators

Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase

Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide

Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates

Assist customers with product selections and process all customer orders or returns

Excellent interpersonal skills and ability to build rapport with customers and other associates

General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system

Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning

Engage in, maintain and support store safety standards and training

Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus