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FlightSafety International · 1 day ago

Regional Scheduling Specialist

Greater Houston

Full-time

Onsite

Entry Level

1+ years exp

FlightSafety International is the world’s premier professional aviation training company, providing training for pilots and aviation professionals globally. The Regional Scheduling Specialist is responsible for managing the scheduling process for assigned customer accounts, ensuring exceptional customer service and coordination across various departments.

Aerospace

No H1B

U.S. Citizen Only

Responsibilities

Act as the dedicated scheduling resource for assigned regional customer accounts

Manage the customer/client scheduling process in accordance with operational procedures and requirements that may impact scheduling

Proactively engages and continuously communicates with critical cross-functional partners (i.e. Sales, Operations, Safety, etc.) to deliver a one-stop interface experience four our customers with an emphasis on timely coordination of information and accuracy of scheduled reservations

Understands and adheres to regulatory requirements, including country specific guidance, and verifies training objectives and documentation

Proficient in scheduling issue resolution to determine impacts and works cross functionally to create and execute on a plan of action to address schedule adjustments based on client and/or customer need

Identify scheduling concerns and determine impact while working cross functionally to find resolutions with minimal impact to the customer and/or client’s schedule

Collaborates closely with the internal schedulers and the client service representatives to enrich the interactive success of the Customer Support department at every FlightSafety learning center

Understand FlightSafety’s suite of products and services to offer customers additional training, when available, to enhance the overall training experience and further generate sales and revenue

May perform other related activities as assigned or requested

Qualification

Customer serviceSchedulingCommunication skillsMicrosoft OfficeCritical thinkingTime managementFlexibility

Required

Bachelor's degree preferred or one (1) – two (2) years' related experience and/or training, or equivalent combination of education and experience

One (1) – two (2) years' experience in related field such as customer service, client experience, account management, scheduling, hospitality, healthcare administration, logistics coordination

Excellent customer service skills

Excellent verbal and written communication skills

Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation

Uses critical thinking to identify and optimize matrixed scheduling solutions

Demonstrated proficiency navigating a matrixed organization to deliver a seamless and exceptional customer experience

Results oriented with the demonstrated ability to motivate and impact cross-functional partners to achieve objectives

Demonstrated flexibility to interact with a variety of clients, customers and employees across all FlightSafety Learning Center locations

Flexibility in working schedule and responsive support to client needs or changes

Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook

Company

FlightSafety International

Glassdoor3.5

FlightSafety International is a provider of professional aviation training, simulation equipment and software. It is a sub-organization of Berkshire Hathaway.

Founded in 1951

New York, New York, USA

1001-5000 employees