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Subject · 1 day ago

Customer Success Manager (Austin)

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$200K/yr - $200K/yr

4+ years exp

Subject is an educational technology startup focused on enhancing classroom experiences and providing quality education. They are seeking a Customer Success Manager to lead their Customer Success Management team, ensuring partners and users are supported and successful with their services.

E-learning

Responsibilities

Drive account expansion, upselling & cross-selling, and manage renewal cycles

Provide ongoing training & professional development support to partner educators

Work with Marketing to assist in the development of new training and tutorial materials

Monitor customer health and effectively escalate issues to appropriate teams

Work with Sales to identify new business development opportunities

Gather feedback to inform future product and curriculum decisions

Qualification

Customer success managementAccount managementBusiness developmentWritten communicationVerbal communicationStart-up experienceTeam playerSelf-starter

Required

4+ years of relevant work experience, ideally in a customer success, account management, or business development capacity

Exceptional written and verbal communication skills

Team player passionate about education and Subject's mission

Self-starter who is comfortable working independently, but also raising a hand when stuck

Preferred

Experience working in an early-stage start-up environment is recommended, but not required

Benefits

Travel stipends are generous to accommodate for this.

Compensation is highly competitive, a mix of equity & cash, and commensurate with experience.

Company

Subject

We empower districts with accredited middle and high school original credit, credit recovery, and multilingual courses that meet the needs of today’s learners and educators.

Founded in 2020

Beverly Hills, CA, US

11-50 employees