Michigan Farm Bureau Family of Companies · 1 day ago
P/C Digital Customer Service Specialist
Lansing, MI
Full-time
Onsite
Entry Level
2+ years expFarm Bureau Mutual Insurance Company of Michigan is seeking a P/C Digital Customer Service Specialist to join their team. The role involves providing exemplary customer service to policyholders and agents, addressing inquiries about billing and insurance coverage, and resolving online account issues.
AgricultureFarming
Responsibilities
Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, website assistance, and member benefits via answering incoming chats and emails
Maintain proficient knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as LiveChat, Farm Bureau’s external website, Legacy, Guidewire, Salesforce, and others, to accurately and efficiently answer customer inquiries and resolve problems
Maintain, support, and utilize a proficient understanding of company, customer, DIFS, agent, and affiliated company relationships, and the company's core values and departmental standards for professionalism and courtesy in business conduct
Qualification
Required
High school diploma or equivalent required
Minimum six months' experience in the insurance industry required
One year of contact center or professional office experience is required
Keyboarding skills with 60 wpm and accuracy required
One year of experience or training in telephone and written communications required
Two years of experience in customer service activities required
Must possess an active Michigan Resident Producer P/C License required or must be obtained within 6 months of hire
Two years of experience in the use of computers, phones, and software required
One year of experience with proven skills in Microsoft suite of applications, including OneNote, PowerPoint, Word, and Outlook required
Proficient ability to learn new technologies required
Preferred
Associate's degree with a focus on business administration, management, insurance, or finance preferred
Bilingual skills preferred
Designations in AINS, ACS, or AIS preferred
Web support and chat experience preferred
Benefits
Medical
Dental
Vision
401K
Company
Michigan Farm Bureau Family of Companies
Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Piggott
Chief Operating Officer
Patrick Carpenter
Managing Partner
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