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InteLogix · 1 day ago

Customer Service Representative - Remote

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $18/hr

InteLogix is a company dedicated to empowering individuals and organizations to reach their full potential. They are seeking a Customer Service Representative who will be responsible for providing exceptional customer service, resolving inquiries, and guiding customers through solutions.

ConsultingCustomer Service

Responsibilities

Provide information about SNAP EBT transactions to customers

Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

Maintain a thorough understanding of products, services and policies to effectively assist customers

Accurately document customer interactions and transactions across all tools/platforms

Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

Strive to exceed customer satisfaction goals and performance metrics

Continuously seek opportunities to improve the customer experience and streamline processes

Stay updated on product knowledge and industry trends to better assist customers

Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Qualification

Customer service skillsBilingual (English/Spanish)Communication skillsProblem-solving skillsComputer/technology savvy

Required

Must be 18 years of age or older

High School Diploma or equivalent

Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work

Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Superb attendance, so you can be there when our customers need us

High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed

WiFi must be turned off at all times

Windows Updates must be current

Private and distraction free home work space with the ability to close a door

Completion of drug screen

Completion of background check

Completion of fingerprints