Whatnot · 2 weeks ago
Head of IT
San Francisco, CA
Full-time
Hybrid
Director/Executive
$230K/yr - $270K/yr
10+ years expWhatnot is the largest live shopping platform in North America and Europe, redefining e-commerce through community and entertainment. The Head of IT will lead and scale the global IT function, focusing on IT infrastructure, service delivery, and enterprise applications to support the company's high-growth business.
CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
Responsibilities
IT Operations Leadership: Drive the vision and roadmap for global IT operations, including network infrastructure, end-user support, SaaS systems administration, identity management, and endpoint security
Enterprise Systems Oversight: Lead the design, deployment, and integration of enterprise systems such as GL, ERP (e.g., NetSuite), HRIS, and CRM (e.g., Salesforce), ensuring they are performant, compliant, and aligned with business goals
Systems Performance & Reliability: Own service availability, incident management, and system reliability across enterprise tools and IT services. Implement robust monitoring, metrics, and escalation procedures
Security & Compliance: Partner with Security and Compliance teams to implement and enforce data privacy, access controls, device management, and regulatory standards (e.g., SOX, GDPR)
Vendor & SaaS Management: Oversee third-party relationships for IT infrastructure and enterprise software providers. Manage contracts, SLAs, and procurement with an eye toward cost optimization and innovation
IT Governance & Process Improvement: Establish and evolve ITSM practices, including ticketing workflows, knowledge management, change control, and configuration management
User Enablement & Support: Build a user-first service culture by continuously improving employee onboarding/offboarding, support ticket resolution, and self-service tooling
Team Development: Hire, coach, and scale a high-performing IT operations and enterprise applications team, instilling best practices around agility, documentation, and service excellence
Qualification
Required
At least 10+ years of experience in IT operations or enterprise applications management, with 8+ years in people leadership roles
Proven success in managing a blend of IT and enterprise application workstreams across complex, high-growth environments
Experience scaling and leading teams of IT operations and service professionals to respond to user requests and make project based improvements
Expertise in ERP (e.g., NetSuite), HRIS (e.g. Workday), CRM (e.g., Salesforce), and cloud platforms (AWS, Azure, or GCP)
Experience with endpoint and device management (e.g., Jamf, Intune), identity systems (Okta, Azure AD), and service tools (Jira, Zendesk)
Deep understanding of application architecture, systems integration, and IT governance
Strong leadership, communication, and stakeholder engagement skills
A track record of building high-performing teams and creating scalable systems and services
Benefits
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work
Company
Whatnot
Whatnot is a livestream shopping platform for buying and selling products.
501-1000 employees
H1B Sponsorship
Whatnot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (20)
2023 (18)
2022 (10)
Funding
Current Stage
Late StageTotal Funding
$974.7MKey Investors
CapitalGY Combinator Continuity FundAndreessen Horowitz
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M
Leadership Team
Jeff Chang
Director of Engineering, Head of Growth
Recent News
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Company data provided by crunchbase