RICOH COLOMBIA · 5 days ago
Copier Field Service Technician
Duluth, GA
Full-time
Onsite
New Grad, Entry LevelRicoh Colombia is an integrated solutions provider seeking an entry-level Copier Field Service Technician. The role involves providing technical support, installation, maintenance, and repair of office imaging products while ensuring customer satisfaction and workflow optimization.
Information Technology & Services
Responsibilities
Performs configuration, installation, troubleshooting, and maintenance on a wide variety of copier and printing products
Resolves Tier 1 technical issues and identifies repetitive problems for escalation or strategic resolution
Assembles, adjusts, and maintains equipment according to technical specifications and relevant documentation
Proactively identifies opportunities for increased utilization of equipment, supplies, and services to build client volume
Anticipates and manages customer needs by promoting support functions and service offerings
Conducts basic customer training on equipment operations and workflow optimization
Maintains professional relationships with all customers and internal personnel to ensure team success
Manages individual daily schedule to meet response time objectives and repair deadlines
Executes all call handling procedures using field management systems to track time and activity
Maintains accurate "car stock" or on-site customer inventory levels as assigned
Completes all administrative tasks, including service logs, expense reports, and performance metrics, in a timely manner
Complies with all company policies and assists team members with administrative accuracy
Qualification
Required
High school diploma or equivalent required
Previous experience or coursework in electronics, mechanics, basic networking, or computer connectivity is highly desired
Requires a valid state driver's license and a clean driving record
Must maintain minimum auto insurance coverage per company policy for extensive use of a personal vehicle
Ability to meet requirements in the Technology Services Training & Certification Program
Goal-oriented and committed to ongoing technical training
Basic use of Microsoft Office, mobile technology, and diagnostic software
Strong interpersonal and verbal skills to resolve conflicts and handle dissatisfied customers professionally
Advanced multi-tasking skills with the ability to overcome technical and logistical obstacles
Extensive daily travel between customer locations (car or foot) in various weather conditions; occasional overnight travel required
Must be able to move objects on wheels up to 400 lbs and lift/carry objects up to 50 lbs
Frequent stooping, bending, squatting, and kneeling required to service equipment at floor level or on ladders
May require shift work, overtime, stand-by, and/or on-call rotations
Work involves periodic stress related to deadlines, performance metrics, and high service call volumes
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase