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Red White & Blue Thrift · 1 day ago

Retail Manager

Laurel, MD

Full-time

Onsite

Mid Level

Red White & Blue Thrift is a thrift store seeking a Retail Manager to oversee retail operations and support the success of their store. The role involves managing day-to-day functions on the sales floor, enhancing customer experience, and training retail supervisors to meet sales targets.

ApparelConsumer GoodsSecondhand Goods

Responsibilities

Oversee day-to-day retail operations, ensuring the sales floor is well-organized, fully stocked, and visually appealing

Manage the retail floor schedule to ensure adequate coverage and alignment with business needs

Ensure that products from the backroom are efficiently processed and displayed on the sales floor

Drive sales and profitability by optimizing retail processes and enhancing the customer shopping experience

Monitor and analyze sales data to identify trends and opportunities for improvement, adjusting strategies as necessary to meet business goals

Train, develop, and mentor retail supervisors, fostering a culture of continuous improvement and high performance

Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the retail team

Conduct regular performance evaluations and manage the performance process in a fair and equitable manner

Ensure retail supervisors have the necessary skills and resources to effectively supervise retail activities, maintain store standards, and achieve sales targets

Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in retail demands

Manage the retail floor schedule to optimize labor utilization and minimize overtime expenses

Assist with employee scheduling and timekeeping monitoring to ensure optimal labor management

Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates

Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process

Maintain an "open door" policy, allowing employees to express concerns without fear of retribution

Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality

Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits

Ensure adherence to all company policies, procedures, and regulatory guidelines

Maintain a clean, organized, and safe retail area, following strict safety protocols to prevent accidents and maintain equipment

Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities

Work closely with the General Manager and Production Manager to align retail goals with overall store objectives

Communicate effectively with other departments to ensure smooth operations and achieve business targets

Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce

Support the General Manager with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows

Monitor and report on retail metrics, identifying areas for improvement

Implement strategies to enhance productivity, efficiency, and achieve business results

Qualification

Retail ManagementSales OptimizationBilingual (English/Spanish)Customer ServiceComputer ProficiencyCoachingPerformance EvaluationTeam DevelopmentLeadershipCommunication Skills

Required

Proficiency in both English and Spanish is required

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS)

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements

Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects

Endurance: Able to stand for extended periods of time

Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm

Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands

Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks

Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more

Footwear: Required to wear closed-toe shoes for safety purposes

Repetitive Tasks: The job involves regular repetitive motions

Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role

Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role

Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role

Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role

Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment