TBi Airport Management Inc. ยท 1 week ago
North Terminal Customer Service Agent
Atlanta,GA,US
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrTBi Airport Management Inc. is seeking a North Terminal Customer Service Agent to provide exceptional customer service to passengers and employees in the North Terminal. The role involves monitoring carousel operations, assisting passengers with information, and ensuring smooth operations within the terminal.
Airlines/Aviation
Responsibilities
Monitor the carousel operations and ticket counters in the North Terminal
Responsible for day to day assignment of common-use baggage carousels and ticket counters in coordination with flight activity
Inspect passenger luggage tags
Reflect a positive public relations image and maintain a high standard of service by providing accurate, current and complete information and/or escorting passengers in need of aid or additional information
Manage baggage carousels and flight data to ensure passenger baggage is on correct carousel
Provide information and assistance to employees and passengers, as required
Other duties as assigned
Qualification
Required
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed
Skill in effective oral and written communication
Ability to establish and maintain good working relationships with other TBI employees, airline employees, TSA and others
Majority of time will be walking the areas assisting airport, airlines and visitors with information
Ensure that pedestrian traffic is moving and unobstructed
Walking and standing for extended periods of time are required throughout the course of daily activities
Position involves sensitive encounters with passengers and airline employees and requires a sense of responsibility to provide the most accurate information
Stress associated with responding to/solving problems with the travelling public
Operations are dynamic and situations may require immediate attention
This position has high exposure to the public and requires a professional approach and demeanour under all conditions
It also requires a genuine willingness to assist persons with a wide range of requests and needs
Benefits
Benefits package available
Company
TBi Airport Management Inc.
For more than 40 years, TBI Airport Management has been a major private airport operator in the United States.
Founded in 1991
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase