Presbyterian Homes & Services · 2 weeks ago
Housing Advisor
Roseville, MN
Full-time
Onsite
Entry, Mid Level
$29.46/hr - $36.81/hrPresbyterian Homes & Services is a nonprofit organization dedicated to providing high-quality housing and care options for older adults. They are seeking a Housing Advisor to fulfill sales and marketing goals for a new senior apartment building in Ankeny, Iowa, while ensuring a positive customer experience and maintaining effective marketing strategies.
Hospital
Responsibilities
Successfully target the necessary audiences and implement plans to reach those audiences in relation to the sales and marketing goals set for the project. Coordinate the execution of sales and marketing strategies for the project under the direction of the SHP Regional Sales & Marketing Manager
Achieve high customer satisfaction and positive customer experience. Provide information about service availability, pricing, financial assistance, and related information to all inquiries by acting as the primary on-site marketing & sales representative for SHP. Maintain accurate records through the designated customer relations management (CRM) system in a timely manner
Document in the CRM following SHP/ PHS Best Practices. Monitor and utilize data sources, i.e., CRM to improve sales efforts such as KRA dashboards, Census Analytics, and conversion ratios
Follow the PHS Sales Philosophy and Toolkit; embrace the Prospect-Centered Sales model, utilize the values of empathy, trust and curiosity while supporting the prospect throughout the sales journey and decision-making process
Respond to all inquiries (phone calls, web, emails, in-person, other); while providing focused personalized service and information to assist the customer
Schedule and conduct meaningful tours based on the discovery of interests and identified needs
Achieve or exceed sales and marketing and site startup goals and benchmarks. Streamline the sales process and meet or exceed sales goals by being knowledgeable of and comfortable with the established SHP sales process
Collaborate with involved parties to establish and coordinate move-in schedule and welcome days information to ensure a successful move-in experience for new residents
Assist to plan, implement, and execute marketing events and presentations
Engage in SHP/ PHS sales and marketing function programs including but not limited to functional workgroup, ongoing training, and other opportunities to align and support organizational initiatives
Qualification
Required
College degree in social work, gerontology, marketing, human services or related field, or equivalent experience
Experience in senior housing, service, or health care related environment
The ability to prioritize and manage multiple tasks with attention to detail
Excellent written, interpersonal communication, public speaking, and organizational skills
Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers
Must be able to work independently and with minimal supervision
Demonstrated computer proficiency including Microsoft Office and other common computer programs. Utilize customer relation management (CRM) software efficiently and effectively
Must be able to learn and utilize technology and digital technology
Must be a team player, willing to take directions and accept responsibility for meeting specified objectives
Must have flexibility with periodic weekend or later hours, personal integrity, and ability to work effectively with prospects, residents, coworkers, family members, visitors, and the public
Demonstrated compatibility with PHS' and SHP's mission and operating philosophies
Preferred
Sales experience preferred. Must understand the basic principles of sales and marketing
Benefits
Health, and dental, including applicable HSA & FSA
Employer Contribution to HSA for eligible Health Plans
Life insurance (AD&D)
Retirement, with eligibility for an employer match
Holiday pay and extended sick
Vision insurance
Voluntary short-term & long-term disability
Accident & hospitalization coverage
Education assistance programs
Accrue PTO (Paid time off)
Same-day pay
Employee assistance program (EAP)
College partnership educational discounts
Access to Learn to Live Resources
Company
Presbyterian Homes & Services
Presbyterian Homes & Services is a non-profit, faith-based organization.
Founded in 1955
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Becky Rauen
Senior Vice President and Chief HR Officer
Debra Waedt
VP Partnership Management & Systems Alignment
Recent News
Minneapolis / St. Paul Business Journal
2024-12-17
Minneapolis / St. Paul Business Journal
2024-02-14
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