ISYS Solutions, Inc. · 3 months ago
Unified Capabilities (UC) NOC Technician 4
US-IL-Scott AFB
Full-time
Onsite
Mid Level
$60K/yr - $74K/yrISYS Solutions, Inc. is a reputable technology services company to the Federal Government, engaged in programs supporting multiple Federal agencies. The Unified Capabilities (UC) NOC Technician 4 will be responsible for managing network operations, resolving issues, and ensuring maximum network availability for customers.
AssociationCommunitiesMedical
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks
Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact
Proactively monitor network alarms across platform specific network management tools
Support all customers to include providing global situational awareness support
Verify that service has been restored upon resolution of all customer-initiated tickets
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
Proactively monitor network alarms across platform specific network management tools
Record, assess, track, and monitor incident tickets escalated to operational infrastructure
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
Develop and/or recommend solutions and processes pertaining to UC and DRSN operations
Qualification
Required
Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date
Able to work in a 24x7 shift work environment
Must have an active Top Secret security clearance
Requires general understanding of both voice infrastructure and IP network topologies
US Citizenship is required
Active TS/SCI
Preferred
Tech control facility or cyber transport experience
Circuit actions experience
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core
Benefits
Competitive compensation program
Comprehensive benefits package
Company
ISYS Solutions, Inc.
ISYS provides “Best in Class” medical case management to the worker’s compensation industry's claims professionals.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alysha Loumakis-Calderon, B
President & CEO
Chris Loumakis
Founder & Chairman
Recent News
Washington Technology
2025-03-18
2022-07-04
Company data provided by crunchbase