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Goettl Air Conditioning & Plumbing · 1 day ago

Customer Service Representative (CSR)- Home Services

Sparks, NV 89441, USA

Full-time

Onsite

Entry Level

1+ years exp

Goettl Air Conditioning & Plumbing is dedicated to providing exceptional service in the HVAC and Plumbing industry. They are seeking a Customer Service Representative to handle customer communications, promote services, and maintain customer accounts, ensuring a seamless service experience.

Heating Ventilation and Air Conditioning (HVAC)Home Improvement

Responsibilities

Customer Communication: As a Customer Service Representative, you’ll answer inbound calls promptly, set up appointments, and provide accurate information about our HVAC and Plumbing industry products and services

Sales & Promotions: Make outbound calls to promote HVAC and Plumbing industry services and current promotions and sell Sadie Guard Dog protection plans to ensure customer peace of mind

Account Setup & Maintenance: Create new customer accounts and keep detailed notes on every interaction to maintain scheduling accuracy and provide seamless customer service experience

Follow-Up: Respond quickly to customer inquiries, emails, and leads, making sure customers stay informed on our HVAC and Plumbing industry offerings

Customer Relationships: Build positive customer relationships by actively listening to needs, routing calls as necessary, and addressing concerns promptly to maintain our commitment to exceptional customer service

Team Collaboration: Complete assigned projects from leadership and help keep Goettl’s team aligned with company service and sales goals

Qualification

Customer service experienceHVAC knowledgeSales orientationWindows proficiencyTyping speedCommunication skills

Required

1 year of customer service experience, with a preference for prior roles in home services- plumbing, electrical, garage door, patio, window install, appliance repair, HVAC, or similar

Excellent written and verbal communication skills and the ability to type 30+ WPM

Proficiency in Windows-based programs, a strong sales orientation, and a passion for customer service

SCHEDULE- One weekend per month on call

Prolonged periods of sitting with some standing, bending, and lifting to 15 pounds. Must be able to communicate effectively both verbally and in writing