Apply on Employer Site

NRT Technology Corp. · 1 week ago

ATM Technician / Field Service Technician (Washington State)

Washington, United States

Full-time

Onsite

Entry Level

1+ years exp

NRT Technology Corp. is a leader in FinTech and Information Technology solutions for the enterprise gaming industry. The Field Service Technician is responsible for providing on-site technical support for ATM and multi-function cash-handling devices, involving diagnosing, repairing, installing, and maintaining hardware and software while ensuring customer satisfaction.

CasinoFinancial ServicesGambling

Responsibilities

Respond to service dispatches on a call-by-call basis, one or more times daily. Flexibility to work nights, weekends, overtime, or alternative shifts may be required. Occasional travel, including flights and multi-day stays, may be necessary to support projects in other regions

Diagnose, repair, replace, and adjust hardware components; clean and maintain mechanical parts; and configure, install, and update software

Troubleshoot complex hardware and software issues using company-provided diagnostic tools, with thorough analysis and documentation

Perform routine inspections and preventative maintenance in accordance with established procedures, including replenishment of consumables such as receipt paper

Install, relocate, upgrade, modify, or remove hardware and software for ATMs and cash-handling equipment

Provide on-site customer training on the operation and use of installed systems

Maintain a strong commitment to customer satisfaction, including timely follow-up on issues, requests, and service outcomes

Receive work orders and incident briefings from dispatch, proactively report unforeseen issues, and provide detailed debriefings on all completed work

Identify technical or process issues, proactively communicate risks, and suggest continuous improvement opportunities

Actively use corporate systems and tools for knowledge sharing, including contributing to and leveraging the knowledge base

Participate in required hardware and software training programs (on-the-job, classroom, and web-based), and obtain certifications as required

Ensure accurate, real-time updates to dispatch systems and complete all required administrative documentation (service reports, expense reports, time and attendance records) accurately and on time

Comply with all traffic and safety regulations, and safeguard company tools, test equipment, proprietary software, and documentation

Qualification

ATM servicingElectronic repairPreventative maintenanceTechnical certificationDiagnostic toolsMicrosoft WindowsTeamwork skillsCommunication skillsProblem-solving abilities

Required

College diploma and/or technical certification in a relevant technology field

1–2 years of experience servicing ATMs, computer electronics (hardware and software), cash-handling equipment, or related devices such as slot machines

Valid driver's license, personal vehicle, active auto insurance, and reliable transportation (company vehicle not provided)

Strong technical, electronic repair, and preventative maintenance skills

Excellent diagnostic, analytical, and problem-solving abilities

Working knowledge of computer systems and networks, including Microsoft Windows environments

Ability to read, interpret, and apply technical documentation

PC proficiency and effective use of technical tools and systems

Professional demeanor and appearance at all times

Strong teamwork skills with a positive, customer-focused attitude

Effective verbal and written communication skills with internal teams and external customers

Ability to obtain and maintain all required gaming licenses for casinos serviced by NRT