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Brookshire Grocery Company · 1 day ago

Personal Shopper Team Leader

Hawkins, TX

Part-time

Onsite

Entry, Mid Level

1+ years exp

Brookshire Grocery Company (BGC) is a community-focused grocery chain operating over 215 stores across multiple states. The Personal Shopper Team Leader is responsible for leading and coordinating the assembly of customer orders received online, ensuring product quality, and providing excellent customer service.

Retail

Responsibilities

Oversees the preparation of orders received online by ensuring products are accurately selected from shelves and organized for order pick-up

Provides friendly and customer service-oriented attitude by answering phone calls, greeting customers, answering questions, and responding to customer complaints

Remains current on product knowledge and food safety standards to ensure quality and freshness of orders. Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival

Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items

Maintains relevant job documentation related to Curbside operating procedures

Gives feedback to store management regarding department and partner performance

Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials

Organizes, bags, and loads orders into customer vehicle

Accesses or memorizes product codes and remains familiar with ad and special items

Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc

Takes precaution when handling objects to avoid damage to products, property, etc

Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages

Uses suggestive selling initiatives to promote product sales

Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards

Qualification

Curbside operations knowledgeCash register knowledgeFood quality standardsMicrosoft Office proficiencyCustomer service skillsMulti-taskingTeamworkCommunication skillsAttention to detail

Required

High School Diploma or GED required and one or more years of related experience or an equivalent combination of education and experience required

Minimum of 18 years of age required; 21 years of age required in Louisiana

Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy

TABC/LACT/AATC certification required where applicable

Intermediate knowledge of curbside department operations

Intermediate knowledge of cash register

Intermediate knowledge of food quality standards

Intermediate knowledge of temperature and refrigeration standards for selected products

Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook

Basic mathematical and counting skills

Ability to determine ideal ripeness in produce

Ability to communicate effectively in written and verbal form with customers and partners. Ability to remain courteous with customers at all times

Ability to multi-task and work in a fast-paced environment

Ability to maintain a high level of accuracy

Ability to safely operate and maintain department equipment

Ability to safely operate a bailer

Ability to use non-precision and precision hand tools

Ability to work well with fellow partners and promote a team environment

Ability to learn new technology systems, methods and processes

Ability to work flexible schedules including nights, weekends and holidays

Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible

Must report any potential hazards that cannot be immediately remedied to a supervisor

Continuously required to use close vision, distance vision, depth perception or the ability to focus

Continuously required to use hands for reaching, touching or handling

Continuously required to use fine finger movements (ex. sorting and typing)

Continuously required to stand or walk

Frequently required to talk and hear

Frequently required to push, pull, maneuver or lift objects up to 40 lbs

Frequently required to bend, kneel or squat

Occasionally required to push, pull, maneuver or lift objects up to 75 lbs

Attendance at work is required