Spectrum Association Management · 5 days ago
Client Relations Manager - Property / Community Manager Supervisor
San Antonio, TX
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $75K/yr
6+ years expSpectrum Association Management is a San Antonio-based homeowners’ association management company with over 20 years in business. They are seeking a Client Relations Manager to oversee a team of Community Managers, ensuring high-quality customer service and team development while fostering a supportive department culture.
AssociationConsultingInformation Technology
Responsibilities
Become the technical expert and specialist on Texas Property Code
Manage, lead, and develop a team of 8-10 Community Managers and other staff to ensure a consistent service product delivery
Provides staff with ongoing development, training, and coaching
Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners
Work closely with the Division President on the development of the staff, customer portfolio, and direction of the division
Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness
Frequent customer evening board meetings and site drives to learn the properties we serve
Be an always-positive opinion-maker in the leadership team and believe in the good in people
Qualification
Required
Proven record of accomplishment in a customer service environment
Led a team with ten employees or more for at least 6 years
Managed a demanding service product with deadlines and legal requirements
Willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m
Talent for team development and motivation
Competitive and quality oriented
Strong focus on deadlines and accuracy
Experience in the HOA industry is NOT required
At least 6 years of solid leadership and management experience overseeing a team of 6 or more
Ability to provide superior front-line customer service
Diligent in problem solving
Passionate about returning all customer calls and correspondence the same day
Ability to manage, lead, and develop a team of 8-10 Community Managers and other staff
Ability to develop relationships with the Board of Directors
Ability to solve escalated challenges from homeowners
Ability to work closely with the Division President on staff development and customer portfolio
Ability to manage daily activities and review employee activities for completeness, accuracy, and effectiveness
Positive opinion-maker in the leadership team
Full-time availability, more than 40 hours per week with some evening meetings to attend
Benefits
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
Forty paid hours per year for community service activities.
11 annual paid holidays.
Paid Training - Internal Learning and Development Management System.
Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement.
Well-structured career track plan with a 6-month review.
Company
Spectrum Association Management
Spectrum Association Management is a management consultancy with services in Texas.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase