Check Point Software · 6 days ago
Technical Support Engineer (L2)
Irving, TX
Full-time
Hybrid
New Grad, Entry Level
0+ years expCheck Point Software is the world’s leading vendor of Cyber Security, committed to redefining the security landscape. The Technical Support Engineer (L2) will assist in reproducing issues, manage customer expectations, and provide technical support for high-profile escalations, ensuring timely resolutions for technical issues.
Cyber SecurityHardwareIT ManagementNetwork SecuritySoftware
No H1B
Responsibilities
Assist in reproducing issues and work with internal teams to provide resolutions / knowledge transfers
Assist with managing customer expectations and resolution of technical issues in a timely manner
Provides necessary support to the Service Managers for high profile technical escalations
Develops, maintains and teaches troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies
Qualification
Required
CCNA or equivalent required
0 - 2 years of experience troubleshooting network related technologies in an enterprise environment
Experience providing technical support direct to customers or resellers in an enterprise environment
Experience working with Sales Force, Zendesk, Freshdesk or any other ticketing system via phone/web/chat
Scripting/Programming experience with: Bash, Python, JAVA, SQL
Must be eligible to work in the United States without sponsorship from an employer now or in the future
Preferred
Minimal travel may be expected
This is a hybrid role: 3 days on site, overnight shift
Company
Check Point Software
Check Point Software Technologies Ltd.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-03Post Ipo Debt· $1.75B
2014-01-01Post Ipo Equity
1996-06-28IPO
Leadership Team
Nadav Zafrir
Chief Executive Officer
Jonathan Zanger
Chief Technology Officer
Recent News
2026-01-01
2025-12-18
Company data provided by crunchbase