Opanga Networks · 5 days ago
Customer Support Engineer – Telco Networks (Hands-On Operations Focus)
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $150K/yr
7+ years expOpanga Networks is seeking a hands-on Customer Support Engineer to support their RAIN® product line. This role involves installation, configuration, and troubleshooting of software solutions in mobile core network environments, requiring expertise in Linux systems and IP networking.
AppsInformation TechnologyMachine LearningTelecommunications
Responsibilities
Execute and own the end-to-end installation, hardening, and configuration of the Opanga RAIN platform on bare-metal and virtualized customer systems using standard deployment tools and scripts
Serve as the technical escalation point. Directly diagnose and resolve complex, network, application, and system issues using packet analysis, log analysis, and system tools
Configure and validate network interfaces, routes, firewalls, and monitoring taps to ensure seamless and high-performance integration into customer IP and mobile core networks
Proactively monitor, benchmark, and fine-tune Linux OS and application parameters to ensure RAIN® meets stringent carrier-grade performance SLAs
Lead the technical execution of trials, pilots, and Proofs of Concept (PoCs), involving hands-on configuration changes and real-time performance validation in collaboration with customer NOC/engineering teams
Demonstrate curiosity and proactivity by developing, testing, and deploying scripts (Bash, Python) and procedures to automate repetitive operational tasks and improve overall deployment efficiency
Maintain rigorous operational run-books, detailed configuration records, and system-level diagrams to ensure knowledge continuity for both internal and customer support teams
Translate hands-on operational challenges and customer feedback directly into actionable technical requirements for the R&D and Product Management teams
Qualification
Required
Bachelor's degree in Computer Science, Electrical Engineering, or a related field (or equivalent extensive hands-on practical experience)
7–10 years of demonstrable, operational experience in field engineering, network engineering, or systems administration within a Tier 1 Telco or Carrier environment
Expert-level, command-line mastery of Linux system administration (e.g., RHEL/CentOS, Ubuntu): Proficient in networking utilities, storage management, security hardening, and troubleshooting using native system tools
Rock-solid background in IP networking: Deep practical understanding and troubleshooting capability with network protocols (e.g., BGP, OSPF, TCP/IP, MPLS, VPNs) and network architecture design
Proven ability to independently manage and resolve high-priority, complex technical outages and performance degradation issues in production systems
Experience in a highly autonomous role where self-directed prioritization and issue resolution were mandatory
Preferred
Direct experience with 4G/LTE/5G Mobile Core networks and associated protocols/interfaces (S1-MME, S1-U, S11, N1/2/3/4, etc)
Demonstrated capability in scripting and automation technologies (e.g., Python, Ansible, Bash)
Experience with virtualization (KVM, VMware) and containerization technologies (Docker, Kubernetes)
Familiarity with performance monitoring and visualization tools (e.g., Prometheus, Grafana, ELK stack)
Company
Opanga Networks
Opanga Networks specializes in delivering machine learning-powered network modernization.
11-50 employees
H1B Sponsorship
Opanga Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (1)
Funding
Current Stage
Early StageTotal Funding
$27.11MKey Investors
Pacific Wireless VenturesAxtel
2025-04-15Series Unknown
2019-03-01Series Unknown· $8.97M
2017-09-01Series Unknown
Leadership Team
Cole Brodman
Chief Executive Officer
John Burnette
VP Engineering, CTO
Recent News
2025-04-02
2025-03-26
2025-03-01
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