MSP Account Manager - Hybrid- Florham Park NJ jobs in United States
cer-icon
Apply on Employer Site
company-logo

Link High Technologies · 2 weeks ago

MSP Account Manager - Hybrid- Florham Park NJ

positionFlorham Park, NJ
timeFull-time
remoteHybrid
seniorityMid Level
money$75K/yr - $85K/yr
date3+ years exp

Link High Technologies is a 33-year established, people-first Managed Service Provider delivering outsourced IT and cybersecurity solutions to growing businesses. They are seeking an MSP Account Manager who will build trusted client relationships and translate technology into business value while ensuring a positive service experience.

Cyber SecurityInformation TechnologyNetwork Security

Responsibilities

Serve as the primary point of contact for assigned client accounts
Build trusted relationships with business owners, executives, and stakeholders
Translate technical concepts into clear, business-focused recommendations
Coordinate with internal service, project, and security teams
Participate in QBRs, roadmap planning, and proactive account reviews (In Person w/Client)
Advocate for client needs while maintaining alignment with service standards

Qualification

MSP experienceTechnical account managementNetworking knowledgeCybersecurity conceptsCloud services knowledgeClient relationship managementMSP tools familiarityCuriosityAccountabilityClient-first mindsetCommunication skillsOrganizational skillsProblem-solving skillsCollaboration skills

Required

3+ years of experience in an MSP or IT services environment
Experience managing client relationships and technical escalations
Strong understanding of networking, servers, cloud services, and cybersecurity concepts
Ability to explain technical topics clearly to business stakeholders
Excellent written, verbal, and interpersonal communication skills
Comfortable working in a hybrid environment (Florham Park, NJ)

Preferred

Experience as a MSP Account Manager, vCIO, or similar client-facing role
Familiarity with MSP tools such as: ConnectWise Manage, NinjaOne (RMM), CloudRadial, Quoter
Relevant certifications (Microsoft, CompTIA, Cisco, etc.)

Benefits

Employer-paid medical and dental insurance
401(k) with company match
Paid time off and holidays
Ongoing training and certification opportunities
Collaborative, supportive team environment

Company

Link High Technologies

twittertwittertwitter
company-logo
Link High Technologies provides managed IT security and network services.
dateFounded in 1992
location
Morris Plains, New Jersey, USA
people-size11-50 employees
web-link
https://www.linkhigh.com/

Funding

Current Stage
Early Stage
Company data provided by crunchbase