Apply on Employer Site

GPM Investments, LLC · 1 day ago

Dunkin Donuts Team Leader

Blountville, TN

Full-time

Onsite

New Grad, Entry Level

$12/hr - $12/hr

GPM Investments, LLC is seeking a dynamic Shift Leader for Dunkin' Donuts who thrives in a fast-paced, customer-focused environment. The role involves guiding crew members, ensuring a delightful guest experience, and driving operational excellence while fostering a positive work environment.

AccountingConsumer GoodsFood and BeverageProperty ManagementRetail

No H1B

Responsibilities

Inspire and coach crew members, playing a pivotal role in their development and the store's success

Lead by example in delivering top-tier guest service, setting the standard for your team

Drive operational standards and efficiency, ensuring each guest leaves happier

Manage team dynamics effectively, ensuring smooth operations and a positive work environment

Enhance your skills with our comprehensive training programs, including ServSafe certification

Guide crew members through their shifts, clearly communicating responsibilities, providing feedback, and acknowledging their achievements

Utilize team members optimally throughout the shift to meet guest needs and maintain service standards

Assist in training crew members, in line with directives from the Restaurant Manager or Assistant Manager

Set clear goals and hold team members accountable during your shift

Uphold our commitment to guest service, fostering a sense of urgency to meet needs and resolve any issues

Ensure that quality, service, and cleanliness standards are consistently met

Oversee the execution of restaurant standards and marketing initiatives to effectively manage labor and food costs

Ensure adherence to all policies regarding cleanliness, food safety, and restaurant security

Other duties as assigned

Qualification

Guest ServiceLeadershipTeam ManagementOperational ExcellenceTraining SupportMath SkillsEnergetic LeadershipCommunication SkillsWriting SkillsFlexibility