Apply on Employer Site

Pace® Labs · 3 days ago

Collections Supervisor

Minnesota, United States

Full-time

Hybrid

Entry, Mid Level

$70K/yr - $70K/yr

2+ years exp

Pace® Labs is dedicated to advancing health and safety through scientific innovation. The Collections Supervisor will manage and direct staff activities related to collections on past due accounts and ensure effective team performance management.

Executive Office

Responsibilities

Responsible for all aspects of team performance management including hiring, goal setting, development, evaluating, performance improvement, motivation, and recognition. May provide ongoing feedback for performance improvement

Provides research, feedback, and decisions to resolve customer and staff questions and requirements. Work with the team and other internal clients to address concerns/issues

Develops and implements goals, objectives, policies, procedures, and work standards

Works collaboratively with internal/external clients in regard to payment plans, disputes, account reconciliations, etc

Processes more complex credit card payments or payments where the client contacts us directly with a request on their account

Contact clients regarding past due invoices; contact clients regarding duplicate payments, overpayments, underpayments and credits; document all contacts and conversation in system

Assists collections team with complex unapplied payments as required

Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team

Drive process improvement projects as identified by manager and performs other administrative support duties as assigned

Ensures daily work activities are being prioritized and delegated appropriately; reroutes or redeploys work as necessary amongst the team to ensure departmental goals and objectives are being met

Builds an engaging team environment by training and coaching associates. Recognizes outstanding team member contributions. Listens to team members feedback and resolves issues or conflicts. May lead regular team meetings and communicate essential information to the team

Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and team members; acts in a manner that promotes a harmonious and effective workplace environment

Qualification

Finance principlesCustomer account managementERP systems knowledgeMS Office proficiencyLeadership experienceCoaching abilityCustomer serviceOrganizationAnalytical skillsOral communicationWritten communicationTeamworkDetail-orientedProblem-solving

Required

Associates' degree or higher in Business, Accounting, Finance, or related field

Previous leadership experience is beneficial

2-4 years' experience in accounting, cash application, accounts receivable, or related field

Understanding of principles of finance, accounting, and bookkeeping

Experience with managing customer accounts and reconciliations

Proficiency in MS Office, specifically Excel

Working knowledge of ERP systems, such as Great Plains, JDE, SAP, Epicor, etc

Excellent oral and written communication skills

Ability to lead, coach, and mentor teammates

Ability to influence change amongst broad groups

Teamwork – works collaboratively as part of a team and works cross functionally to achieve company goals

Customer Service – manages customer situations and responds promptly and consistently to customer needs

Organization and Time Management – handles multiple projects simultaneously with strong attention to detail

Detail-oriented – focuses on data for accuracy to complete job duties, with a high degree of accuracy; makes a conscious effort to understand root causes, not just effects

Problem-solving – reviews multiple sources of information, collects data, and uses intuition and experience to resolve issues for internal and external partners

Analytical – synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data