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California Department of Developmental Services · 1 day ago

STUDENT ASSISTANT

Sacramento, CA

Part-time

Onsite

New Grad

$3,167/mo - $4,268/mo

The California Department of Developmental Services is seeking a Student Assistant to provide service desk support under close supervision. The role involves daily phone coverage, email support, and tracking service requests for IT customers, requiring troubleshooting skills for various IT equipment and software.

FamilyGovernmentHealth Care

H1B Sponsor Likely

Responsibilities

Provides service desk support, which includes daily phone coverage, emails, ServiceNow service request submission and tracking for all Information Technology Division (ITD) customers

Service Desk support includes support for applications, software, and IT equipment

Requires knowledge, experience, and the ability to troubleshoot Microsoft Office 365 products, Windows operating systems, iPhones, laptops, desktops, tablets, and video conferencing

Assist with Secure File Transfer Protocol process

Assist with the inventory and asset tracking

Qualification

Microsoft Office 365Windows operating systemsServiceNowIPhonesLaptopsDesktopsTabletsVideo conferencingSecure File Transfer ProtocolInventory trackingAsset tracking

Required

Under close supervision of the Information Technology Supervisor II, the incumbent provides service desk support, which includes daily phone coverage, emails, ServiceNow service request submission and tracking for all Information Technology Division (ITD) customers

Service Desk support includes support for applications, software, and IT equipment

Requires knowledge, experience, and the ability to troubleshoot Microsoft Office 365 products, Windows operating systems, iPhones, laptops, desktops, tablets, and video conferencing

Assist with Secure File Transfer Protocol process

Assist with the inventory and asset tracking

Work on a computer up to 80 percent of the time

Must be willing to work a shift starting no earlier than 8:00AM and no later than 5:00PM and cover a shift during the lunch period between 11:00AM-2:00PM

The Statement of Qualifications (SOQ) must be numbered in the same order as the following areas, typed in 11-point Arial font, single spaced, and be no more than one page in length and margins on the top, bottom, and sides of the pages must be one inch

The SOQ page must have a header that include the Job Control# (JC#), your name, and 'Statement of Qualifications' appearing below it

All header contents must be centered

Do you have IT service desk experience? If so, how many months, years, etc.? How many users did you support?

Describe your experience providing IT customer service

What types of hardware, software, or systems have you supported in past roles? Please list specific tools, equipment, software, etc. you've worked with

If you are using list eligibility from an on-line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ's or you may not be considered for the position

The MQs will be verified prior to interview and/or appointment

If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered

Final Filing Date: 1/15/2026

This is a non-testing classification, therefore anyone meeting the minimum qualifications listed on the classification specification may apply for this position

Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority

If you are applying under this eligibility status, please note on your application your eligibility by stating 'preference under Government Code section 18220'

Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s)

Complete Application Packages (including Your Examination/Employment Application (STD 678) And Applicable Or Required Documents) Must Be Submitted To Apply For This Job Posting

Application Packages May Be Submitted Electronically Through Your CalCareer Account At Www.CalCareers.ca.gov

When Submitting Your Application In Hard Copy, a Completed Copy Of The Application Package Listing Must Be Included

You may submit your application and any applicable or required documents to: Department of Developmental Services - Headquarters

The Following Items Are Required To Be Submitted With Your Application

Applicants Who Do Not Submit The Required Items Timely May Not Be Considered For This Job

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position

Resume is optional

A Statement of Qualifications (SOQ) is required and is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position

The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview

The request should be made at the time of contact to schedule the interview

Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting

Knowledge of: Principles and practices of supportive staff services; Department goals and policies

Ability to: Develop and maintain cooperative and harmonious relationships with department, regional centers, the public, and others; maintaining a calm demeanor under pressure; demonstrating consistency in attendance; work with professional personnel in the field relating to coordinating and developing services for persons with developmental needs; analyze situations accurately and take effective action; speak and write effectively; reason logically and creatively; analyze data and present ideas and information effectively

Possession of Minimum Qualifications will be verified prior to interview and/or appointment

If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification

Official transcripts may be required upon appointment

If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position

Candidates who have been withheld may file an appeal with the California Department of Human Resources

All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances

Further information on the definition of the above may be found on the California Department of Human Resources' website at: www.calhr.ca.gov

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts

Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age

Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation

It is an objective of the State of California to achieve a drug-free work place

Benefits

Excellent medical, dental and vision insurance benefits

Retirement benefits

Company

California Department of Developmental Services

California Department of Developmental Services is into the development of differently-abled people to make choices & live productive lives.

Founded in 1978

Sacramento, California, USA

5001-10000 employees

https://www.dds.ca.gov

H1B Sponsorship

California Department of Developmental Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)