netPolarity, Inc. (Saicon Consultants, Inc.) ยท 1 day ago
Data operations analyst
Plano, TX
Contract
Onsite
New Grad, Entry Level
$35/hr - $40/hrnetPolarity, Inc. is focused on leveraging data to drive insights and decision-making. The Data Operations Analyst plays a crucial role in ensuring the accuracy and reliability of Salesforce.com data through various responsibilities including managing service requests, collaborating with internal teams, and enforcing data standards.
DeliveryHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Divesh Prasad
Responsibilities
Efficiently Manage Ticket Queue
Prioritize and handle service requests within specified SLA requirements, ensuring timely and effective resolution
Collaborate with Internal Stakeholders
Engage with internal teams to address service requests and resolve issues related to data accuracy
Conduct Public Data Research
Validate changes to account hierarchies, deduplication, and firmographic data by researching and analyzing public data sources
Enforce Data Standards and Policies
Implement, adhere to, and communicate data standards, policies, and processes to maintain data integrity
Perform Mass Data Analysis and Updates
Execute analyses and updates to account information on a larger scale, improving overall data accuracy
Regular Data Maintenance
Carry out routine data maintenance and validation activities to uphold the quality and accuracy of account information
Handle Complex Issues and Escalations
Investigate and manage corner case issues, taking them to closure and providing thorough documentation
Monitor Service Request Trends
Track and record trends in service requests, identify error rates, and interpret results from dashboards to enhance overall performance
Assist in SLA Design and Development
Contribute to the design, development, and execution of SLAs to meet business requirements
Collaborate with Data Integrity Team
Work closely with the Data Integrity and Policy Team to document data standards and policies effectively
Qualification
Required
Organized, proactive individual that can operate independently in solving complex problems with little guidance
Interest in the concerns and topics related to data accuracy
Highly detail oriented
Ability to investigate and interpret data accuracy
Ability to work well with others
Ability to speak fluently in business language in English
Ability to manage multiple tasks simultaneously
Ability to pick up new tools, platforms, and business processes
Ability to manage requestor escalations through appropriate channels
Experience dealing with multiple teams, and have a business centric approach
Comfortable working in a fast-paced, dynamic work environment
Excellent Verbal and Written communication skills
Preferred
Experience with SFDC and SFDC tools (SOQL and ETL, Salesforce Inspector) a big plus
Experience working with Google Suite (particularly spreadsheets)
Company
netPolarity, Inc. (Saicon Consultants, Inc.)
netPolarity, a subsidiary of Saicon, is a certified Woman and Minority-Owned Business Enterprise, a leading full-service workforce solutions provider delivering contingent workforce staffing, payrolling, temp-to-hire and direct-hire services to Fortune 500 companies nationwide.
Founded in 2000
201-500 employees
H1B Sponsorship
netPolarity, Inc. (Saicon Consultants, Inc.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Haixia Zhang
Chief Executive Officer
Company data provided by crunchbase