Flexport · 1 day ago
Senior Account Manager, Fulfillment
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expFlexport is a company dedicated to making global commerce easy and accessible. They are seeking a Senior Account Manager to provide strategic leadership and oversee a portfolio of key accounts, driving exceptional merchant success and sustainable growth in their fulfillment services.
Freight ServiceLogisticsShippingSoftwareSupply Chain Management
Responsibilities
Contribute to the strategic direction of the account management function, helping align team resources and capabilities with Flexport's broader business objectives
Mentor junior team members, sharing best practices and cultivating exceptional client relationship management skills
Lead by example in implementing account management frameworks and processes to drive consistent excellence across accounts
Coordinate and lead cross-functional project teams to deliver exceptional client outcomes
Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels
Establish deep relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities
Lead complex initiatives that transform clients' supply chain operations and deliver substantial ROI
Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals
Establish and nurture strategic, long-lasting relationships with key merchants, ensuring they feel valued and supported throughout their Flexport journey
Act as the primary point of contact for merchants, anticipating their needs, resolving inquiries, and proactively addressing concerns to enhance their experience with Flexport
Serve as an advocate for the client within Flexport, ensuring their priorities and goals are represented across teams
Drive significant revenue growth by identifying and capitalizing on expansion opportunities within existing accounts
Develop and implement strategies to maximize client retention, increase wallet share, and elevate the strategic value Flexport delivers
Identify new service opportunities that address emerging client needs
Collaborate with leadership to shape service offerings based on deep client insights
Track and analyze metrics to measure account health, performance, and business impact
Lead strategic reviews on portfolio performance, growth opportunities, and risk mitigation
Identify early warning indicators of client dissatisfaction and implement preemptive intervention strategies
Ensure compliance with regulatory requirements while maintaining a focus on client satisfaction and business growth
Serve as the bridge between clients and Flexport's internal teams, driving alignment around strategic priorities
Lead cross-functional initiatives that deliver transformative solutions to client challenges
Collaborate with Product, Operations, Sales, and other teams to ensure Flexport's capabilities evolve to meet changing client needs
Represent the voice of strategic clients in company planning and product development discussions
Qualification
Required
Bachelor's degree in Business, Supply Chain Management, or a related field
Extensive experience (8+ years) in account management or client success, with demonstrated success leading projects and driving strategic initiatives
Proven track record of managing and growing significant client relationships, with demonstrated success managing a substantial book of business ($25M+)
Exceptional strategic thinking capabilities with the ability to translate complex business needs into actionable solutions
Experience leading cross-functional project teams that consistently deliver exceptional results
Deep understanding of supply chain, logistics, or fulfillment industries, with keen awareness of emerging trends and competitive dynamics
Exceptional communication skills and ability to influence at multiple levels both internally and externally
Strong financial and analytical acumen, with the ability to recognize business opportunities and measure ROI
Experience successfully leading change management and transformation initiatives that deliver significant business impact
A 'compliance-first' mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
Company
Flexport
Flexport is a full-service global freight forwarder and logistics platform using modern software to fix the user experience in global trade.
1001-5000 employees
H1B Sponsorship
Flexport has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (30)
2023 (143)
2022 (121)
2021 (55)
2020 (48)
Funding
Current Stage
Late StageTotal Funding
$2.7BKey Investors
ShopifyKohlberg Kravis RobertsSoftBank Vision Fund
2024-01-19Convertible Note· $260M
2023-08-30Series Unknown
2023-07-01Secondary Market
Leadership Team
Ryan Petersen
Founder and CEO
Stuart Leung
Chief Financial Officer
Recent News
felicis.com
2025-12-30
FundersClub
2025-12-29
2025-12-29
Company data provided by crunchbase