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Homerun Presales · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$125K/yr - $175K/yr

5+ years exp

Homerun Presales is seeking its first Customer Success Manager to help build a leading platform for B2B presales teams. In this role, you will define customer success, design systems for measuring it, and ensure customers achieve meaningful value from the platform.

CollaborationCRMEnterprise SoftwareInformation TechnologyProductivity ToolsSaaSSalesSales AutomationSoftware

Responsibilities

Own Customer Outcomes

Define what “success” means for different customer profiles (presales leaders, managers, ICs, and related teams)

Partner with customers to translate their goals into clear success plans

Proactively guide customers toward measurable outcomes and long-term value

Build our Customer Success Function

Design onboarding, adoption, and renewal frameworks from scratch

Implement systems to track health, engagement, adoption, and ROI

Establish success metrics and reporting that matter to both customers and leadership

Be a Trusted, Consultative Partner

Act as a strategic advisor to presales and sales leaders

Help customers operationalize best practices using our platform

Influence change thoughtfully without over-prescribing or hand-holding

Drive Retention and Advocacy

Ensure customers renew every year because they want to, not because they’re stuck

Identify and nurture champions and advocates

Turn successful customers into references, case studies, and community voices

Partner Internally

Provide product feedback rooted in real customer needs (you’ll use Homerun!)

Collaborate with sales, marketing, and leadership to improve the full customer lifecycle

Represent the voice of the customer internally with credibility and clarity

Qualification

Customer Success ManagementB2B SaaS ExperienceSales Technology KnowledgeData-Driven Decision MakingConsultative SellingProcess BuildingBachelor's DegreeSales Engineering ExperienceExecutive Presence

Required

5+ years in Customer Success in B2B SaaS, ideally at GTM/sales/pre-sales/post-sales technology companies

Background in sales tech (CRM, revenue intelligence, enablement, presales tools, etc.)

Experience working with sales, presales, or GTM/revenue teams

Comfortable operating with ambiguity and building processes from a blank page

Naturally consultative: Customers trust you because you understand their world

Data-driven, but pragmatic: You know which metrics matter and which don't

Ability to shift how you engage with individual contributors (understanding their day-to-day life) up to the C-Suite (representing Homerun with an executive-level presence)

Bachelor's degree