Showroom Customer Service Representative jobs in United States
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Ferguson · 1 day ago

Showroom Customer Service Representative

positionEast Syracuse, NY
timeFull-time
remoteOnsite
seniorityEntry Level
money$50K/yr - $65K/yr
date1+ years exp

Ferguson is a Fortune 500 company that provides quality supplies across various industries. They are seeking a Showroom Customer Service Representative to assist customers, support sales efforts, and ensure personalized service through accurate order processing and quotations.

Wholesale
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H1B Sponsor Likelynote

Responsibilities

Assist customers on the showroom floor
Strive to increase knowledge of entire product offering
Support efforts of Outside Sales Associates
Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

Qualification

Customer service experiencePlumbing fixturesCommunicationTime managementOrganizational skillsDigital literacyMulti-taskPassion for customer serviceLearn quicklySelf-motivated

Required

1-3 years of prior customer service experience preferred
Knowledge of plumbing fixtures, lighting, and appliances strongly preferred
Results oriented, able to meet goals, build relationships, and enjoy a team environment
Excellent communication for phone/in-person sales, time management and organizational skills
Ambition to succeed and self-motivated
General digital literacy
Ability to multi-task
Passion for customer service
Ability to learn quickly

Benefits

Health
Dental
Vision
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities

Company

Ferguson

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Glassdoor3.6
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Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries.
dateFounded in 1953
location
Newport News, Virginia, USA
people-size10001+ employees
web-link
http://www.ferguson.com/

H1B Sponsorship

Ferguson has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (4)
2023 (6)
2022 (5)
2021 (11)
2020 (4)

Funding

Current Stage
Public Company
Total Funding
$1.5B
2025-09-18Post Ipo Debt· $750M
2024-10-01Post Ipo Debt· $750M
2008-11-12IPO

Leadership Team

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Kevin Murphy
President & Chief Executive Officer
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Blake Luse
Senior Director, Enterprise Strategy & Planning
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Recent News

The Virginian-Pilot
New Costco in Newport News coming in 2027. Ferguson buildings being torn down to make way.
2025-12-27
MarketScreener
Ferguson Enterprises Inc. (“Company”): Director/PDMR Shareholding
2025-12-15
Tokenist
Ferguson Enterprises (FERG) Posts Strong Q1 Beat on EPS and Revenue
2025-12-10
Company data provided by crunchbase