Manager, Customer Success jobs in United States
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NRT Technology Corp. ยท 1 day ago

Manager, Customer Success

positionAtlantic City, NJ
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

NRT Technology Corp. is a leader in FinTech and Information Technology for the enterprise gaming industry. The Manager, Customer Success will manage customer account initiatives, focusing on building and maintaining relationships with major corporate accounts to ensure customer satisfaction and drive value growth.

CasinoFinancial ServicesGambling

Responsibilities

Manage and grow relationships with major corporate accounts and strategic customers
Serve as the primary point of contact for assigned accounts, ensuring timely resolution of issues and alignment with customer goals
Conduct regular account reviews and deliver actionable insights through executive summaries and reports
Drive customer engagement by facilitating onboarding, adoption, and utilization of NRT solutions
Collaborate with internal teams (Sales, Product, Support) to ensure seamless customer experience and advocate for customer needs
Identify opportunities for customers to increase value and revenue growth
Monitor satisfaction and proactively implement strategies
Assist in creating and managing onboarding plans for new accounts
Other responsibilities as required by the Director, Customer Success or designates
Up to 50% travel is required

Qualification

Account managementCustomer serviceBusiness developmentCommunicationFlexibility/AdaptabilityATM accountsMulti-geographical supportBachelor's DegreeMBA/Master's degreeProblem solvingTeamworkBuilding relationshipsInitiativePresentation skills

Required

At least 3 years of experience in account/relationship management, business development or client-facing role
Experience in working with multi-geographical customers, providing timely support remotely and in-person
Excellent communication and presentation skill
Bachelor's Degree in business related discipline is required

Preferred

Experience in managing ATM accounts is an asset
MBA/Master's degree is an asset

Benefits

Competitive salaries
Paid time off
Health Benefits (including medical, vision, dental, EAP, etc)

Company

NRT Technology Corp.

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NRT is a global technology leader in the design and development of next-generation fin-tech and guest and player engagement platforms.
dateFounded in 1993
location
Toronto, Ontario, CAN
people-size201-500 employees
web-link
http://www.nrttech.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Fifth Third Bank
2017-09-20Series Unknown
2017-09-20Acquired
Company data provided by crunchbase