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Anne Arundel Community College · 1 day ago

Desktop Support Technician

Maryland, United States

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $62K/yr

0+ years exp

Anne Arundel Community College is seeking a Desktop Support Technician to maintain and troubleshoot computer systems and peripherals. The role involves providing technical support, installing and upgrading hardware, and ensuring optimal performance for end-users.

Higher Education

Culture & Values

No H1B

U.S. Citizen Only

Responsibilities

Provides technical support for various devices, such as computers, laptops, printers, and mobiles

Installs and maintains hardware, software, and peripherals for PCs, MACs, laptops, and tablets

Troubleshoots and resolves various technical issues related to devices, networks, applications, and security systems

Provides timely and courteous customer service to end-users via phone, email, chat, or in-person

Documents and updates the status of incidents and requests using the Service Management ticketing system

Participates in projects and provides timely updates on progress, status and issues

Provides training and guidance to AACC students and staff on how to use devices, applications, and security systems effectively and securely

Helps in conducting needs assessment and site surveys under the direction of a supervisor or a project manager

Joins in the testing and deployment of new applications and hardware

Works with the Technology team to ensure the smooth operation of the college's desktop and audio-visual equipment and services

Provides basic audio-visual support and preventive maintenance for classrooms and conference rooms as needed, following the AV Technology team's procedures

Continuously updates technical skills and knowledge including Web Content Accessibility Guidelines (WCAG)

Strives to ensure solutions, systems, and content are secure, accessible, inclusive, and compliant with WCAG and other relevant standards

Provides feedback and recommendations to management on enhancing standards, procedures, and checklists. Guides and trains temporary and work-study employees and resolves escalated problems

Ability to work a flexible schedule, including emergencies and regularly scheduled evenings and weekends in order to accommodate the needs of the College

Ability to work at any AACC college location (such as Arnold, GBTC, AMIL, Sr. Center, etc.) in support of college needs

Qualification

Technical SupportHardware InstallationTroubleshootingCustomer ServiceDell TechDirect CertificationA+ CertificationNetwork+ CertificationActive DirectoryProfessionalismCommunication SkillsTeamwork

Required

High school diploma (or equivalent) and related technical certification

High school diploma (or equivalent) and six months of relevant experience

Associate degree. Can obtain Dell TechDirect certification within first year of employment

Shows proficiency in one or more of the following areas: PC, MAC, Mobile Devices, Printers, Audio Visual Equipment, Windows and MAC operating systems and applications, MS Office/Exchange/Office 365 and network environments

Communicates effectively and courteously, both orally and in writing, with administrators, faculty, staff and the public

Provides clear and concise instructions and guidance and strives to deliver excellent customer service in a timely, cooperative and friendly manner

Handles interactions with tact and professionalism

Demonstrates punctuality and reliability