Hyundai Capital Canada · 1 day ago
Loss Mitigation Associate - Work from Home (Atlanta, GA)
United States
Full-time
Remote
Entry Level
$23.70/hr - $23.70/hr
1+ years expHyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through investigation, monitoring, and resolution of accounts.
AutomotiveFinanceFinancial Services
Responsibilities
Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Adhere to department standards for effective queue management
Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance
Perform all other duties as assigned
Qualification
Required
1-2 years collection or relevant experience (automotive preferred)
High school graduate or GED equivalent
Ability to independently manage their time daily to ensure productivity and goals are met
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
Basic computer skills - Knowledge of Windows including Word and Excel
Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
Strong listening skills - Ability to listen and understand direction
Preferred
Previous experience in late-stage collections is preferred
Bachelor's degree preferred
Benefits
Medical, Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
Role is 100% remote (after in-office new hire training)
Great benefits with very little out of pocket cost!
Car purchase discount plus $350.00 car allowance!
Company
Hyundai Capital Canada
Hyundai Capital Canada provides auto finance and private finance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase