Cosentino's Food Stores · 1 day ago
Customer Service Clerk Cosentino's Price Chopper #405 120 E. 19th St
Ottawa, Kansas, United States
Full-time
Onsite
New Grad, Entry LevelCosentino's Food Stores is seeking a Customer Service Clerk to assist customers in their shopping experience by providing efficient and courteous service. The role involves ensuring team members have the necessary information, handling customer transactions, and maintaining the front end of the store.
Food and BeverageGrocerySnack Food
Responsibilities
Know and implement the Casentino Customer Service Standards
Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.)
Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions
Able to operate, clean and maintain all equipment safely and competently
Meet or exceed productivity standards to produce desired team and individual results
Ensure the front end is always clean and displays a professional overall appearance for customers
Efficiently and courteously handle all returns, exchanges and price adjustments
Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs
Quickly and courteously intervenes when a cashier requests assistance with a customer transaction
Act in a cashier role as needed to ensure a friendly, convenient customer experience
Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team
Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store
Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs
Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions
Demonstrates the basic math and reading skills required for the position
Know and promote ads and specials to increase store sales and profits
Under Office Manager’s direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and works effectively with the Accounting Team when necessary
Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary
Qualification
Required
A liquor license must be obtained prior to the first day of work (*If applicable*)
Completion of ongoing training and development as listed on the Cosentino's Learning Plan
Know and implement the Casentino Customer Service Standards
Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.)
Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions
Able to operate, clean and maintain all equipment safely and competently
Meet or exceed productivity standards to produce desired team and individual results
Ensure the front end is always clean and displays a professional overall appearance for customers
Efficiently and courteously handle all returns, exchanges and price adjustments
Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs
Quickly and courteously intervenes when a cashier requests assistance with a customer transaction
Act in a cashier role as needed to ensure a friendly, convenient customer experience
Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team
Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store
Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs
Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions
Demonstrates the basic math and reading skills required for the position
Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 10 lbs
Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces
Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches
Bending and squatting, at times all the way to floor level
Preferred
A high school diploma or equivalent is preferred
Company
Cosentino's Food Stores
Cosentino's Food Stores grew from a small grocery store in 1948 to its present-day operations of 31 stores under the Price Chopper, Apple Market, Sun Fresh snd Cosentino’s Market banners in the Kansas City area.
Founded in 1948
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tasha Rye
HR Generalist / HR Business Partner
Company data provided by crunchbase