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Cook Solutions Group · 1 week ago

Security Service Technician - Eugene, OR

United States

Full-time

Onsite

Entry, Mid Level

$22/hr - $30/hr

2+ years exp

Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Security Service Technician. The role involves installing and servicing security products, troubleshooting issues, and ensuring compliance with customer requirements and safety standards.

ConsultingInformation TechnologySoftware

Responsibilities

Travels to client’s site for alarm failure troubleshooting and repair. Expected to travel for up to a week at a time when necessary

Installs and services electronic and physical security products including pulling wire per

Installs and wires electronic equipment used in systems

Accounts for all installation and service tools/equipment and all job parts/inventory

Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements and all applicable codes

Troubleshoots and repairs electronic and physical security equipment

Communicates important project status information to management as necessary (installation or service)

Communicates with customers on job status or completion (installation or service)

Conducts site surveys upon request of management

Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, i.e., time sheets, expense reports, change orders, equipment transfers, etc

Follows Purchasing procedures using database system and supervisor approval to account for products needed

Maintains and controls assigned truck stock inventory in an organized manner. Reports stock items during company inventory audits

Maintains control and safeguards all company or customer property or information of which employee has been entrusted

Ensures company vehicle is maintained according to established standards. Keeps vehicle clean, inside, and out

Maintains clean driving record and operates company vehicles using safe driving practices

Responsible for training less experienced employees and trainees on company procedures, systems, and installation/service techniques

Ensures all work is preformed to CSG quality standards and practices

Works in compliance with Federal/State laws regarding safety of self and others always

Expected to solicit new business when not working on service or installation

Qualification

Electronic security installationTroubleshooting security systemsAlarm systemsCustomer service experienceCCTV systemsProfessional attitudeTime managementCommunication skills

Required

High School Diploma or GED equivalent required

2 - 5 years of electronic and physical security service and installation experience and/or training; or equivalent combination of education and experience

Valid driver's license and clean driving record

Ability to travel up to a week if necessary

The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds

Preferred

Knowledge of security equipment such as alarm systems, access control, video, CCTV systems, drive up systems, & under-counter teller equipment is preferred

Knowledge of Bosch, DMP, March DVR, 3VR, and/or Lenel Access control product lines preferred

Customer service experience is a plus