Apply on Employer Site

CSM Corporation · 1 day ago

Hotel Maintenance Lead Technician

Minneapolis, Minnesota, United States

Full-time

Onsite

Senior Level

$27/hr - $27/hr

5+ years exp

CSM Corporation is seeking a Hotel Maintenance Lead Technician to assist in leading the hotel maintenance team. The role involves performing maintenance, repair, and upkeep of the hotel building and equipment while ensuring guest satisfaction through high standards of quality.

Commercial Real EstateProperty ManagementReal Estate

Responsibilities

Performs building maintenance tasks and repairs, including repair and troubleshooting of HVAC, mechanical, plumbing, and electrical systems as well as hotel equipment and appliances

Performs painting, finishing, minor carpentry, and exterior/grounds tasks

Ensures regular inspections, upkeep, and cleaning of pool and spa, if applicable to property

Partners with Director of Engineering/Chief Engineer to oversee preventive maintenance program for hotel building, guest rooms, banquet rooms, common spaces, outside grounds, and hotel equipment

Ensures all maintenance employees are properly utilizing the company’s work order management software to maintain accurate records of maintenance activities, equipment status, and repair logs

Helps lead efforts to ensure sufficient room inventory and meeting spaces are available and in proper condition and repair to meet sales projections and maximize revenue

Exhibits understanding and proficiency with preventive maintenance, equipment repairs, routine inspections, and capital expenditures

Responsible for ensuring proper use and safeguarding of all maintenance equipment and supplies

Conducts routine and proactive inspections of hotel property and grounds to maintain standards per CSM, brand, local, state, and federal regulations

Drives/operates motorized carts, skid-steers, lifts, and other machinery, if applicable to property

Supervises the work of hotel maintenance employees, including providing guidance, training, development opportunities, and performance feedback

Trains and develops maintenance employees to improve on technical skills and aptitude

Leads maintenance team in guest satisfaction efforts by ensuring requests are responded to in a friendly, timely, and positive manner

Contributes to hotel profitability through effective control of maintenance expenses and safeguarding of equipment and supplies

Helps lead efforts to ensure proper maintenance of company assets and exhibits understanding of how this impacts the overall financial success of the hotel property

Assists Director of Engineering/Chief Engineer in preparation of and adherence to department budget

Drives guest satisfaction by responding to guests requests in a friendly, timely, and positive manner

Sets a strong example for others through exceptional guest service and holds other maintenance employees accountable for high guest service standards

Utilizes in-depth knowledge of hotel property, guest room repairs, and common area maintenance to drive guest satisfaction. Proactively shares knowledge to help develop others

Performs service recovery efforts and partners with other hotel leaders to resolve guest concerns. Partners with other maintenance employees to ensure successful service recovery outcomes

Drives collaboration with team members, vendors, and contractors to complete work orders, projects, and improvements

Drives collaboration with other departments to ensure proper and timely maintenance service solutions

Takes ownership of maintenance issues and ensures proper follow-up with stakeholders

Fosters collaboration and a positive, respectful, and professional work environment

Fosters teamwork and collaboration in meeting guests needs, including proactively partnering with other leaders/departments

Sets an example for others by working safely at all times and maintaining a clean and safe work environment in compliance with CSM, brand, local, state and federal regulations

Holds other employees accountable for following proper safety procedures and protocols

Proactively identifies potential safety concerns/hazards and works with appropriate stakeholders to implement resolutions

Responsible for proper use and safeguarding of all maintenance equipment and supplies

Operates all equipment and machinery following safe and proper procedures

Maintains knowledge of hotel emergency procedures

Follows all CSM procedures for guest/employee incidents

Uses proper personal protective equipment at all times when necessary

Demonstrates effective self/workload management and the ability to work with minimal supervision

Demonstrates self-motivation and ability to multitask and prioritize work

Behaves in a manner that aligns with CSM’s core values and upholds values standards with others

Adheres to CSM attendance policy, general work rules, and department procedures

Attends and helps lead department and hotel meetings and ensures important information is communicated to others

Maintains in-depth knowledge of CSM and maintenance specific standard operating procedures (SOPs) and trains other maintenance employees to ensure SOP compliance

Completes all assigned duties inside or outside the normal scope of responsibilities within the maintenance department

Qualification

Building maintenanceHVAC systemsPlumbingElectrical systemsSupervisory experiencePreventive maintenanceProblem solvingSelf-managementTrainingDevelopmentSafety proceduresCustomer focusedCommunication skillsTeamworkAttention to detail