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Tyto Athene, LLC · 4 days ago

Desktop Support Technician Level II

Chicopee, MA

Full-time

Onsite

Mid Level

$20/hr - $25/hr

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. They are seeking a Desktop Support Level II to provide support to end-users for various IT services, including PC and server applications, while maintaining the highest level of technical skill in their field.

Information Technology

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide support to end-users for PC, server, mainframe applications, and hardware

Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals

May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem

Simulate or recreate user problems to resolve operating difficulties

Recommend systems modifications to reduce user problems

Maintain currency and highest level of technical skill in field of expertise

Qualification

CompTIA IAT Level IIDesktop support experienceNetwork modernization experienceInstallationDiagnosticsSupportivenessClear communicationTime managementFlexibility