Gigamon · 5 days ago
Sr. Staff IT Systems Engineer - Santa Clara, CA - Hybrid
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $175K/yr
8+ years expGigamon is a company focused on protecting hybrid networks and data for large organizations. They are seeking a Senior Staff IT Systems Engineer to lead complex initiatives, enhance enterprise IT capabilities, and partner across IT, Security, and Engineering to drive automation and service improvements.
Data CenterNetwork SecurityWeb Hosting
Responsibilities
Design, develop, enhance, and document core IT systems and services across our hybrid environment; set standards and methods for new solutions and guide adoption across teams
Administer and improve the enterprise stack including Cloud infrastructure (Azure, GCP, AWS, OCI); identity and device management (Okta, Azure AD, Jamf, Intune); collaboration and productivity platforms (Slack, Zoom, Microsoft 365/Exchange Online); and ITSM (Jira Service Management)
Build and maintain automation workflows to eliminate toil, generate actionable reporting, and enforce controls; ensure all work is fully documented and adheres to rigorous change management
Translate stakeholder requirements into scalable, secure solutions; create clear implementation plans, determine methods and procedures, and deliver on agreed timelines
Define and maintain clear intake, prioritization, and service catalog entries; keep high‑quality knowledge base and self‑service content current and discoverable
Deliver timely, audience‑appropriate communications for incidents, maintenance, and changes; coordinate executive and stakeholder readouts and post‑incident updates
Instrument user experience and satisfaction (e.g., CSAT/CES, adoption) and drive backlog/priorities based on insights; partner with fellow IT Ops team members to reduce repetitive requests and increase self‑service
Lead complex troubleshooting and root‑cause analysis; drive post‑incident corrective actions and systemic improvements with measurable outcomes
Establish and report operational KPIs and SLAs; use data to continuously improve reliability, performance, security, and cost
Mentor and upskill teammates; provide subject‑matter guidance across adjacent domains; champion IT service delivery best practices and contribute to policy and standard development
Lead or contribute to multiple concurrent projects; partner with cross‑functional departments to support tooling, integrations, and collaboration needs
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, or related field; typically 8+ years of related experience with a Bachelor's, or 6+ with a Master's, or equivalent
Significant enterprise ownership as an IT Systems Administrator/Engineer, with deep experience in Azure infrastructure and Microsoft Windows Server
Proven scripting and automation expertise to drive operational efficiency and governance
Strong working knowledge of Jamf and Intune for device management; Okta and Azure AD for identity and access management
Hands-on administration of Slack, Zoom, Microsoft 365/Exchange Online, and Jira Service Management
Solid understanding of ITSM; practiced in project planning, change management processes and documentation
Demonstrated success leading complex, cross-functional initiatives and advising others on challenging technical matters
Demonstrated customer-service excellence through established or improved SLAs, improved CSAT/CES, and increased self-service
Experience creating high-quality user-facing documentation and training that improved adoption and reduced support demand
Track record of simultaneously managing multiple projects and delivering measurable improvements (e.g., availability, performance, security posture)
Benefits
Health and other insurances such as life and disability
Savings accounts such as a retirement plan with company matching contributions or similar
Paid time off (holidays, vacation, and sick)
Tuition reimbursement
Employee assistance program (EAP)
Business travel accident insurance
Employee discounts
Employee referral program
Profit Interest Units plan
Company
Gigamon
Gigamon provides intelligent traffic visibility solutions for enterprises, data centers and service providers worldwide.
1001-5000 employees
H1B Sponsorship
Gigamon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (17)
2023 (17)
2022 (26)
2021 (29)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$22.8MKey Investors
Highland Capital Partners
2017-10-26Acquired
2013-06-11IPO
2010-02-03Series A· $22.8M
Leadership Team
Shane Buckley
President and Chief Executive Officer
John Giacomini
Chief Revenue Officer (CRO)
Recent News
Company data provided by crunchbase