Help Desk Technician jobs in United States
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Kelley Create · 1 day ago

Help Desk Technician

positionBothell, WA, US
timeFull-time
remoteOnsite
seniorityEntry Level
money$22/hr - $26/hr
date1+ years exp

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses. The Help Desk Technician is primarily responsible for providing helpdesk support for client end users, performing system maintenance on client networks, and troubleshooting support requests.

Information TechnologyPrintingWeb Hosting

Responsibilities

Provide IT support relating to technical issues involving Microsoft’s core business applications and operating systems
Support of disaster recovery solutions
Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Provide basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor remote monitoring and management system alerts and notifications; respond accordingly through service tickets
Perform system documentation maintenance and review in ConnectWise
Respond to queries professionally, timely and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages
Improve customer service, perception, and satisfaction
Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently
Escalate service requests that require engineer-level support
Enter time and expenses in ConnectWise according to company procedures
Complete assigned training materials and blueprints on the ConnectWise University
Work through project tickets and phases in ConnectWise as assigned by a Project Manager
Enter all work as service or project tickets into ConnectWise
Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers and others you come into contact with through your job
Other duties as assigned

Qualification

Microsoft ExchangeMicrosoft Active DirectoryLAN/WAN configurationWindows operating systemsTechnical supportConnectWiseCustomer serviceProblem-solvingTime managementAdaptability

Required

Minimum of one (1) year of experience in an IT bench, support, or consulting role
Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory
Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting
Minimum of one (1) year of experience providing excellent exceptional service directly to end users
Must have reliable transportation
Proficiency with Microsoft Word, Excel, and Outlook is required
Proficiency with email is required

Preferred

A BA/BS in related field is preferred
One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred

Benefits

Medical Insurance
Dental/Vision Insurance
Life Insurance
Flexible Spending Account Options
Supplemental insurance
401K with company match
Profit Sharing upon goal attainment
Paid Time Off
Paid Holidays
Ongoing training opportunities

Company

Kelley Create

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Glassdoor3.4
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Creating business solutions since 1974.
dateFounded in 1974
location
Kent, Washington, USA
people-size201-500 employees
web-link
https://kelleyconnect.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Jeff Christofis
Vice President & Practice Lead
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Company data provided by crunchbase