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IDEMIA · 5 days ago

Sustaining Engineer IV (ANAHEIM, CA - LOCATION ONLY)

US-CA-Anaheim

Full-time

Onsite

Senior Level, Lead/Staff

$93K/yr - $117K/yr

10+ years exp

IDEMIA is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations. The Senior Sustaining Engineer will lead technical troubleshooting activities, document root cause analyses, and may be assigned special projects to enhance the team's capabilities.

Identity ManagementInformation TechnologyNetwork Security

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Take part in the severity 1 escalation rotation and will be responsible for documenting and reporting on root cause analyses

Lead technical troubleshooting activities and assign work

May be assigned special projects to enhance the sustaining engineering’s team capabilities

Know who to contact for any issue the team are unable to fix

May be delegated manager responsibilities when the manager will be away from the office

Qualification

Windows OS installationVMCloud environmentsNetwork managementLinux OS knowledgeRDMS experienceIssue tracking systemsTechnical troubleshootingCustomer-oriented experience

Required

Minimum 10 years on the job experience, with a college degree in computer science (BA, BS)

Requires strong Windows background, with a minimum of 5-years on-the-job experience with installing from scratch the Windows OS, imaging windows boxes and restoring windows boxes from images and applying applications on top of the Windows OS

Requires working knowledge of the Linux OS, command line desirable

Requires work experience in supporting Windows clients and servers

Requires work experience within VM and Cloud environments; e.g., VMWare, Microsoft Azure, Amazon Web Services (AWS), etc

Requires at least 5-years work experience in a high-tech, customer-oriented environment, including managing assigned issues within an issues-tracking system like Sales Force and JIRA

Working knowledge and hands-on experience with RDMS, such as MSSQLServer, MySQL, Oracle, and PostgreSQL

Requires at least 5-years work experience with networks and network devices

Work experience managing OS patches and Anti-virus updates