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Solugenix · 1 day ago

Help Desk Analyst

Port Washington, NY

Full-time

Onsite

New Grad, Entry Level

$70K/yr - $90K/yr

Solugenix is a leader in IT services, delivering cutting-edge technology solutions and managed services. They are seeking a Help Desk Analyst to support the Unified business organization by analyzing and resolving user computer hardware and software issues, responding to inquiries, and collaborating with IT personnel on initiatives and projects.

ConsultingInformation TechnologyStaffing Agency

H1B Sponsor Likely

Hiring Manager

Mona Smolenak

Responsibilities

Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications

Provide technical support and solutions

Test and install computer systems and software

Maintain records of trends and patterns on computer issues

Collaborate with senior IT staff for assistance to solve difficult issues

Assist with onsite support and installations

Update service ticket system with ticket problem and remediation details

Work with service desk team to resolve support tickets in a timely fashion

Work to maintain service desk SLA goals set by the IT Manager

Handle all aspects of new user setup

Assist with user desk relocation

Configure workstations for new users and upgrades

Troubleshoot basic network connectivity issues

Assist IT staff with larger scale projects

Help maintain Microsoft Excel macro-based documents

Assess and remediate cyber security alerts

Maintain thorough documentation

Assist with asset tracking and update asset tracking system

Qualification

Windows 10/11Windows Server 2012-2022Office365Excel MacrosNetwork servicesSecurity best practicesAnalytical skillsProblem-solving skillsOrganizational skillsCommunication skills

Required

Bachelor's degree in Information Technology / Computer Science or comparable IT work experience

Must be well-versed in Windows 10/11 operating systems

Must have fundamental understanding of Windows 2012-2022 Server operating systems

Must have beginner to intermediate understanding of network services and concepts

Must have experience with various aspects of Office365, including SharePoint and Exchange

Must be able to troubleshoot in an analytical, effective and efficient manner

Must be strong with Excel Macros

Must have intermediate understanding of security best practices

Excellent organizational skills including attention to detail and multi-tasking

Strong analytical and problem-solving skills

Must be located within reasonable commute to Port Washington, NY

Preferred

Experience with ERP systems is a plus

Company

Solugenix

Glassdoor3.6

Solugenix is a leading IT services and staffing firm providing IT service management, support center services and more.

Founded in 1969

Irvine, California, USA

1001-5000 employees

https://www.solugenix.com/

H1B Sponsorship

Solugenix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (41)

2024 (22)

2023 (23)

2022 (10)

2021 (20)

2020 (16)