Pom Pom at Home ยท 2 days ago
Showroom Coordinator
Atlanta, GA
Full-time
Onsite
Entry Level
2+ years expPom Pom at Home is a company specializing in luxurious bedding and accessories. They are seeking a Full-Time Customer Service Representative to provide essential support to their retail and trade customer base, ensuring timely and accurate communication.
Home DecorRetail
Hiring Manager
Samuel Leiaghat
Responsibilities
Customer Support & Communication
Assist in the receipt of line samples and conduct visual merchandising for market shoppers
Manage our main customer service inbox, ensuring timely and accurate responses
Fully resolve customer service tickets (low to moderate complexity)
Serve as first-line phone support throughout the workday
Assist customers with account registration inquiries
Returns & Order Support
Identify and document recurring customer issues or escalation patterns
Showroom & Market Support, including pre-market preparation and active support during trade show hours
Qualification
Required
2+ years of customer service experience (retail, trade, or wholesale preferred)
Strong written and verbal communication skills
Comfortable handling phones & email
Highly organized with excellent follow-through
Calm and solution-oriented under pressure
Ability to support extended hours during Atlanta Market and setup
Preferred
Experience with order systems or ERP platforms Netsuite is a plus
Company
Pom Pom at Home
Pom Pom at Home is a marketplace that provides linens, stone-washed fabrics, bedding, tabletop, and other home decor products.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Samuel Leiaghat
Chief Executive Officer
Recent News
Home Textiles Today
2025-06-24
Company data provided by crunchbase