Office Practicum · 3 days ago
Associate Account Manager - RemedyConnect
Fort Washington, PA
Full-time
Hybrid
Entry Level
$50K/yr - $55K/yr
1+ years expOffice Practicum is seeking an Associate Solutions Account Manager for RemedyConnect to support the expansion of relationships with clients through the identification of business needs and development of tailored solutions. The role involves managing client inquiries, partnering with Solutions Account Managers, and analyzing opportunities for upselling Remedy Connect services.
CommunitiesComputerSoftware
Responsibilities
Support existing Remedy only practices (about 400) as well as practices with OP and Remedy services (about 200)
Provide a strategic view on upsell and growth potential through completing assessments of practice websites and current social media presence
Establish a strategic advisor relationship with clients by strategic outreach to understand their practice’s long term strategy and goals. Proactively provide insight on the health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved
Partner with SAMs to complete business review presentations with clients to effectively determine current level of client satisfaction and identify opportunities to expand our current relationship via upsell of new products and services
Maintain expert knowledge of Remedy solutions and as needed OP roadmap for delivery of new products and services. Communicate directly with clients to explain features and benefits while addressing any questions related to launch of new products and services throughout the sales process
Ensure all calls, opportunities, and quotes are properly tracked and generated in SFDC
Maintain up-to-date awareness of competitive solutions, healthcare industry standards and the overall landscape of pediatric medicine
Act as client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner
Qualification
Required
Detail-oriented individual with a 'can do' attitude and ability to juggle multiple tasks in a fast-paced environment
Ability to work effectively with others
Attention to detail and the ability to maintain accurate records
Polished phone presence and professional in-person demeanor
Excellent written, verbal and interpersonal skills
Ability to multi-task, prioritize and manage time effectively
Thrive in a fast-paced, dynamic and innovative environment
Four year college degree from an accredited institution preferred
1-2 years prior sales experience preferred
Healthcare IT background preferred
Healthcare EMR/PM/Rev Cycle background preferred
Prolonged periods of telephone and computer work
Prolonged periods of time sitting
Up to 20% travel expected for client visits, trade shows, user conference
Benefits
Medical, Prescription, Vision, and Dental Insurance
Life Insurance
401(k) with company match
Paid Time Off, Holidays, and Volunteer Hours
Company Wellness Program
Employee Assistance Program
Short and Long Term Disability Insurance
Pet Insurance
Tuition Assistance Program
Employee Recognition Program
Company
Office Practicum
OP is the industry leader in pediatric-specific EHR technology and practice solutions, built by pediatricians, for pediatricians.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Pamlico Capital
2018-02-02Private Equity
2011-11-16Private Equity
Leadership Team
D
Dan Feiten
Chief Medical Officer & Product Leader of Clinical Innovation
Recent News
2025-05-28
Company data provided by crunchbase