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Office Practicum · 1 day ago

Associate Account Manager (Remote)

United States

Full-time

Remote

Entry Level

$50K/yr - $55K/yr

1+ years exp

Office Practicum is a company focused on enhancing pediatric care through innovative solutions. They are seeking an Associate Solutions Account Manager to support the expansion of relationships with OP practices by identifying business needs and developing solutions through Remedy Connect services.

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Responsibilities

Support existing Remedy only practices as well as practices with OP and Remedy services

Provide a strategic view on upsell and growth potential through completing assessments of practice websites and current social media presence

Establish a strategic advisor relationship with clients by strategic outreach to understand their practice’s long term strategy and goals. Proactively provide insight on the health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved

Partner with SAMs to complete business review presentations with clients to effectively determine current level of client satisfaction and identify opportunities to expand our current relationship via upsell of new products and services

Maintain expert knowledge of Remedy solutions and as needed OP roadmap for delivery of new products and services. Communicate directly with clients to explain features and benefits while addressing any questions related to launch of new products and services throughout the sales process

Ensure all calls, opportunities, and quotes are properly tracked and generated in SFDC

Maintain up-to-date awareness of competitive solutions, healthcare industry standards and the overall landscape of pediatric medicine

Act as client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner