Echo IT Solutions ยท 3 months ago
Database Technical Support Specialist
Baltimore, MD
Full-time
Onsite
Senior Level
5+ years expEcho IT Solutions is seeking a Database Technical Support Specialist to provide technical and analytical support to large contact center sites. The role involves scripting, SQL database management, and facilitating BI migration efforts while ensuring effective communication with clients.
AnalyticsArtificial Intelligence (AI)Cloud ComputingConsultingInformation TechnologyMachine LearningWeb Development
Responsibilities
Experience in scripting to automate and streamline call center functions
Proven ability to support and implement call center services effectively
Familiarity with leading call center applications such as Amazon Connect and Genesys
Responsible for providing technical and analytical support to several large contact center sites
Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team
Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis
Identify research process improvements or develop new processes as needed
Software Integration and Utilization: Leveraging Verint's reporting capabilities and other business intelligence tools to maximize software integration and utilization
SQL Database Management: Supporting SQL database operations for N8NN performance metrics reporting, ensuring accurate and efficient data handling
BI Migration Efforts: Facilitating the transition to new technologies such as Quicksight, Tableau, and WebFOCUS, enhancing business intelligence capabilities
All other duties as assigned or directed
Qualification
Required
5 years of experience in database administration and transformation
3 years of experience as a reporting and visualization
Data Analysis Expertise: Proficiency in data analysis, SQL development, and database administration
ETL and Development Skills: Experience in ETL processes and development, ensuring seamless data integration and transformation
Reporting and Visualization: Competence in reporting and visualization, particularly with tools like Tableau, to effectively communicate insights
Data Modeling: Strong skills in data modeling to support strategic decision-making
Preferred
Strong organizational and project management skills: ability to work under tight deadlines and produce high quality deliverables
Demonstrated excellence in research and writing ability
Strong written and verbal communication, analytical and presentation skills; ability to engage clients and respond effectively to questions
Self-starter, highly motivated individual who adapts to a dynamic work environment
Strong attention to detail with an ability to operate effectively across multiple priorities
Prior Federal government experience
Company
Echo IT Solutions
Echo IT Solutions provides IT consulting, managed services, cloud, cybersecurity, data, and custom software development.
51-200 employees
H1B Sponsorship
Echo IT Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (16)
2023 (7)
2022 (16)
2021 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase