Hartfiel Automation · 2 days ago
Inside Application Specialist
Urbandale, IA
Full-time
Onsite
Entry Level
$60K/yr - $85K/yr
1+ years expHartfiel Automation is seeking an Inside Application Specialist to support the sales teams and provide superior service to customers. The role involves processing orders, providing quotes, and communicating technical expertise, while maintaining strong customer relationships and assisting with solution design.
Industrial AutomationManufacturingMechanical Engineering
Responsibilities
Maintains and builds customer relationships via phone, faxes or email by providing superior customer service. This involves processing orders, facilitating returns, and working through technical questions and complaints
Assists Outside Sales teammate(s) and customers with solution design and machined/fabricated parts for custom assemblies
Creates technical documentation for custom designed products
Estimates date of delivery to customer based on knowledge of vendors’ production and delivery schedules
Researching and discovering technical solutions to best solve customer problems or needs
Develops and maintains technical proficiency in design and operation of Hartfiel’s core product lines
Calming a customer or situation by letting them know you will take responsibility and try to help them. This requires a positive disposition and the ability to interpret customer concerns
Supports Outside Sales Teammate(s) with quotes, research, sourcing product, and sales leads
Prepares all information on new customer for input into customer database
Develops and maintains relationships with suppliers as necessary
Schedules appointments for outside sales staff and visits customers based on project need and absence of outside teammate
Receives inbound calls and converts into additional opportunities, soliciting sale of new products and services
Serves as a supplier delegate
Tracks stock levels of customer specific inventory
Attends and participates in weekly team funnel meetings
Other miscellaneous duties as assigned by supervisor
Follows all quality processes and procedures as established by Hartfiel Automation
Operates within the intended framework of Hartfiel Automation’s mission, values, and vision statements
Qualification
Required
Associates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is desired
Fluid Power degree or Bachelors degree in mechanical or electrical engineering is desired
Experience with CAD software is preferred
Benefits
Medical, Vision, and Dental Insurance
401k Match
Tuition Reimbursement
Generous PTO
And more
Company
Hartfiel Automation
For more than 60 years, Hartfiel Automation, continues to be a "Best in Class", value-added provider of pneumatic, motion and mobile control, hydraulic, aluminum extrusion, robotics and automation products.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeffrey M.
Chief Financial Officer, Treasurer and Secretary, Director
Company data provided by crunchbase