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Vorys, Sater, Seymour and Pease LLP · 2 days ago

Service Desk Analyst

Columbus, OH

Full-time

Onsite

Entry Level

$28.21/hr - $33.33/hr

1+ years exp

Vorys, Sater, Seymour and Pease LLP is seeking a Service Desk Analyst to provide technology support for all computer users at the Firm. The role involves troubleshooting hardware, software, and networking issues, as well as participating in incident management activities to ensure effective resolution of user system failures.

ConsultingLegal

Comp. & Benefits

No H1B

Responsibilities

Provide technology support to Partners and employees of the Firm via telephone, email and in person during normal business hours and after hours when on-call

Perform incident management activities such as logging new events and updating/escalating existing events until closure in order to meet established KPI goals

Research solutions to complex support issues and new product requirements

Assist with creation of instructional documentation and maintenance for the Service Desk knowledge base

Participate in activities for continued learning in order to enhance skills to be able to assist users

Be a resource for other IT projects as requested

Qualification

Microsoft OfficeMicrosoft WindowsNetworking knowledgeITIL conceptsProblem solvingTime managementOrganization skills

Required

Provide technology support to Partners and employees of the Firm via telephone, email and in person during normal business hours and after hours when on-call

Perform incident management activities such as logging new events and updating/escalating existing events until closure in order to meet established KPI goals

Research solutions to complex support issues and new product requirements

Assist with creation of instructional documentation and maintenance for the Service Desk knowledge base

Participate in activities for continued learning in order to enhance skills to be able to assist users

Be a resource for other IT projects as requested

Thorough knowledge of current versions of Microsoft Office and Microsoft Windows

Working knowledge of networking, IT functions and procedures

Familiar with the concepts of the IT Infrastructure Library (ITIL)

Excellent organization, time management and problem solving skills

Ability to adapt to changing priorities and critical situations

Associate's degree in related discipline or combination of equivalent education and experience required