Randstad Digital Americas ยท 1 day ago
Support Services Technician
United States
Contract
Remote
Entry Level
$25/hr - $30/hr
1+ years expRandstad Digital is seeking a Support Services Professional for an opportunity based in Kansas City. This role involves providing first-level technical support for computer software and hardware products, diagnosing problems, and assisting users in using specific software and operating systems.
Information Technology & Services
Responsibilities
Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products
Work daily with internal customers via phone, Teams, and email
Accurately record all work and troubleshooting in tickets
Maintain positive, professional attitude at all times
Perform troubleshooting on mobile devices, iPhone/iPad and Android
Perform troubleshooting on Network Printer and Multifunctional Devices
Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups
Perform troubleshooting on remote VPN connectivity
Perform troubleshooting on network drive access
Qualification
Required
Associate degree in related field of study preferred- Bachelor's Degree preferred
1-2 years of experience in MS Windows environment handling calls on break/fix support
Experience using and troubleshooting MS Office (O365) products
Experience using ticketing systems, ServiceNow preferred
Experience managing and troubleshooting Windows 11 workstations
Able to demonstrate superior customer service skills
Able to communicate and translate complex technical topics into easy-to-understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processes
Able to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
Working knowledge of Active Directory Users and Comp
Working knowledge of Apple products including iPhone, iPad and Mac Computers
Preferred
Certification and/or License preferred
Experience using ticketing systems, ServiceNow preferred
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan (all benefits are based on eligibility)
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase