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Moen · 1 day ago

Senior Manager, Installation Operations

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$105K/yr - $165K/yr

5+ years exp

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. The Senior Manager, Installation Operations for Moen Smart Water will guide and manage the performance and expansion of the third-party contractor network responsible for in-home installations, ensuring operational excellence and a best-in-class homeowner experience.

Manufacturing

H1B Sponsor Likely

Responsibilities

Manage a growing national network of third-party contractors who perform in-home smart water device installations ensuring they meet performance, quality, and customer service standards

Ensure seamless and consistent installation operations with strong standards for speed, quality, and homeowner experience

Expand and onboard new installation partners to improve geographic coverage, reduce costs, and elevate quality

Create and maintain standardized procedures, training, and communications for plumbers and contractors to support efficient operations

Guide and manage continuous improvement initiatives focused on improving installation success rates and reducing time-to-install

Serve as a cross-functional liaison to resolve installer or customer issues promptly and efficiently

Collaborate with sales, marketing, product, and customer experience teams to position installation as a key differentiator in the marketplace

Manage a team of two associates to support installation operations and growth

Qualification

Operations ManagementContractor ManagementConstruction KnowledgeCross-functional CommunicationPlumbing LicenseProject ManagementContinuous ImprovementCustomer ServiceTeam Leadership

Required

Bachelor's degree in a related field, or equivalent construction or plumbing experience

5+ years of experience in operations, logistics, or construction with management experience

2+ years of direct experience managing networks of third-party contractors performing in-home services (e.g., installation, warranty repair, or home maintenance)

Strong cross-functional communication skills across multiple levels, from executive to field technician

Deep understanding of construction or plumbing installation project workflows

Ability to travel up to 25% as needed

Preferred

Active Plumbing License or Master Plumbing License

Hands-on plumbing experience

Experience working with or within warranty providers, service marketplaces or home service platforms

Prior experience in construction project management and/or plumbing installations

Benefits

Robust health plans

Market-leading 401(k) program with a company contribution

Product discounts

Flexible time off benefits

Adoption benefits

Numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates

Company

Moen

Glassdoor3.9

Creating a brighter future for water by innovating, designing, and engineering products that enhance your experience with water while using less.

Founded in 1937

North Olmsted, Ohio, USA

1001-5000 employees

https://www.moen.com

H1B Sponsorship

Moen has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (2)

2022 (6)

2021 (4)

2020 (4)