Aventiv Technologies · 1 day ago
Technical Writer
United States
Full-time
Remote
Mid Level
$73K/yr - $83K/yr
3+ years expAventiv Technologies is a company focused on providing effective solutions in operations. They are seeking a Technical Writer responsible for writing, developing, and editing Standard Operating Procedures (SOPs) and related documentation to support the Program Management Office (PMO). The role involves collaborating with various teams to ensure clear and accurate documentation that aligns with corporate standards.
Information TechnologyMedia and EntertainmentSoftware
Responsibilities
Write, edit, and format SOPs and operational documentation for PMO processes
Collaborate with PMO leaders, subject matter experts (SMEs) such as Install Technicians, and cross-functional teams to gather and verify process details
Translate complex technical procedures for non-technical audiences guaranteeing clear and standardized procedures across departments
Train and present to relevant personnel in standard operating procedures (SOPs) and to provide understanding, compliance, and accountability throughout applicable teams
Maintain an organized documentation library with version control and consistent naming conventions
Ensure documentation aligns with compliance, governance, and quality standards
Support other Operations groups (such as Field Operations, Asset Management, and Customer Care) with SOP documentation as assigned
Apply consistent tone, structure, and terminology across all documentation
Participate in process reviews and update or retire outdated documentation as directed
Contribute to continuous improvement initiatives by documenting standardized procedures
Partner with leadership to coordinate SOP rollout providing visibility of expectations throughout the organization
Qualification
Required
High school diploma or GED
Minimum of 3 years of experience developing and maintaining SOPs, process documentation, or technical materials in an operations or technology environment
Strong technical writing and editing skills with attention to clarity, detail, and accuracy
Knowledge of document management principles, SOP governance, and quality standards
Ability to translate complex operational and technical concepts into accessible written content
Excellent collaboration and interpersonal skills to work effectively with SMEs and cross-functional teams
Strong organizational skills for maintaining multiple projects and document versions
Proficiency in Microsoft Office Suite and SharePoint; experience with documentation management systems preferred
Ability to work independently, meet deadlines, and manage multiple priorities in a fast-paced environment
Preferred
Bachelor's degree in Technical Writing, Communications, Business, or a related field
Experience working within a PMO or Operations function in a technology or service-based organization
Familiarity with compliance documentation, quality management systems, or ISO-style process standards
Experience supporting process improvement or project management initiatives
Minimum of 1 year of experience in training, coaching, and presenting procedures
Experience with correctional facility governance
Benefits
$255 to purchase company equipment (keyboard, monitor, headset, etc.
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Company
Aventiv Technologies
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors.
1001-5000 employees
H1B Sponsorship
Aventiv Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (3)
2021 (8)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-28Debt Financing
Leadership Team
Stephanie Anderson
CHRO
Recent News
Company data provided by crunchbase