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Empower · 1 day ago

Bilingual Financial Customer Service Representative - April 2026

Phoenix, AZ

Full-time

Hybrid

Entry Level

$42K/yr - $57K/yr

1+ years exp

Empower is a company focused on transforming financial lives through a supportive work environment and career growth opportunities. The Bilingual Financial Customer Service Representative will provide exceptional service to customers regarding their retirement savings accounts, educate them on plan updates, and process account changes.

Employee BenefitsNon ProfitSocial

No H1B

Responsibilities

Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers and third-party plan specialists

Provide excellent service within our call center for our customers’ retirement savings accounts

Educate and empower our customers without having to make cold calls or sales

Communicate critical plan updates and changes

Process contribution changes, loans, and withdrawals

Process general account changes upon direction from the customer

Qualification

Customer service experienceBilingual (English/Spanish)Financial services experienceCall center experienceAdapt communication stylePassion for customer serviceAttention to detail

Required

Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday

Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience

Fluency in both English and Spanish

Capability to work overtime as required based on business need

Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality

Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT

Preferred

Financial Services or call center experience

A passion for providing quality customer service

Desire to engage with customers over the phone

Capability to adapt communication style while servicing our diverse customer base

Attention to detail and ability to learn and apply financial industry policies, processes, and procedures

Benefits

Medical, dental, vision and life insurance

Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup

Tuition reimbursement up to $5,250/year

Business-casual environment that includes the option to wear jeans

Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year

Paid volunteer time — 16 hours per calendar year

Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)

Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.