Katalyst Systems Impact · 4 days ago
Practice Operations & Billing Manager
North Liberty, Iowa, United States
Full-time
Onsite
Mid Level
$24/hr - $28/hrKatalyst Systems Impact is partnering with a pediatric therapy clinic to hire a proactive Practice Operations & Billing Manager. This role involves overseeing front-desk operations, guiding the administrative team, and managing billing functions to ensure a smooth and efficient clinic experience for families and therapists.
ConsultingCorporate TrainingEducationTraining
Responsibilities
Provide daily direction for front-desk operations and support the afternoon shift as the on-site lead
Ensure phones, check-ins, messages, and follow-ups are handled consistently and professionally
Keep intake paperwork moving — no bottlenecks
Actively monitor openings and help fill schedules (we have a waitlist)
Mentor, coach, and model a calm, welcoming, professional front-office culture
Coordinate appointments, cancellations, and reschedules with accuracy
Partner closely with therapists to ensure families understand next steps
Track and improve key metrics (attendance, cancellations, utilization, collections)
Process claims, verify insurance, and post payments
Follow up proactively on denials and outstanding balances
Maintain billing documentation and confidentiality
Work independently in a dedicated space away from the front desk
Anticipate needs and suggest improvements before issues arise
Help roll out new processes and tools
Serve as a liaison between clinical and administrative teams
Support operational planning as the practice expands
Qualification
Required
Experienced
A natural leader who takes ownership and follows through
Confident working independently while staying collaborative
Highly organized, detail-focused, and steady under pressure
Comfortable with technology, spreadsheets, and basic reporting
Warm, professional, and supportive with families and teammates
Growth-minded — excited to help build what comes next
Reliability to open the clinic each morning is essential
Preferred
Bonus if you have experience in healthcare, therapy offices, or insurance/billing!
Benefits
Health, dental, and vision
Employer-paid life, AD&D, short- & long-term disability
401(k) with employer match
Paid time off (increasing with tenure)
Six paid holidays
Company
Katalyst Systems Impact
Katalyst Systems Impact provides consulting and executive coaching services.
Founded in 2009
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Amy Strasburger
Partner & Director of Front Stage Operations & Talent Solutions
Trish Raap
HR Solutions Partner
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